Impact of balanced scorecard usage on the performance of commercial banks

Ombuna, Denis Simon and Omido, Karim and Garashi, Hamadi Musa and Odera, Odhiambo and Okaka, Ochieng (2013) Impact of balanced scorecard usage on the performance of commercial banks. International Journal of Information Technology and Business Management, 10 (1). pp. 40-48.

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Abstract

The study sought to examine the impact of balance scorecard usage on the performance of commercial banks in Kenya. The study location was in Nakuru District, Kenya where a census research design was adopted. Convenient sampling was utilized to select 72 respondents from 18 commercial banks in Nakuru. A likert scale was employed to gauge the degree of response in terms of strength or weakness on a scale of one to five. Descriptive statistics was employed to analyze the data and Pearson's correlation was utilized to test the relationship between two or more variables. The study concludes that the effectiveness of BSC usage lies on the organizations dynamics, execution, monitoring and evaluation procedures adopted. It is recommended that for banks to become more competitive and satisfy the needs of customers they need to develop products and services that have competitive advantage.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: No
Item Status: Live Archive
Additional Information: © 2012 JITBM & ARF.
Faculty / Department / School: Historic - Faculty of Business and Law - School of Accounting, Economics and Finance
Date Deposited: 16 Jul 2013 01:48
Last Modified: 06 Feb 2017 06:25
Uncontrolled Keywords: balanced scorecard; performance; commercial banks
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150311 Organisational Behaviour
15 Commerce, Management, Tourism and Services > 1502 Banking, Finance and Investment > 150203 Financial Institutions (incl. Banking)
15 Commerce, Management, Tourism and Services > 1501 Accounting, Auditing and Accountability > 150105 Management Accounting
Socio-Economic Objective: B Economic Development > 90 Commercial Services and Tourism > 9001 Financial Services > 900199 Financial Services not elsewhere classified
URI: http://eprints.usq.edu.au/id/eprint/23285

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