More science than art: understanding and reducing defensiveness in the face of criticism of groups and cultures

Hornsey, Matthew J. and Jeffries, Carla and Esposo, Sarah (2012) More science than art: understanding and reducing defensiveness in the face of criticism of groups and cultures. In: Feedback: the communication of praise, criticism and advice. Language as Social Action (11). Peter Lang, New York, NY. United States, pp. 123-136. ISBN 978-1-4331-0511-1

Abstract

In this chapter we also focus on the delivery of negative feedback but not at the level of individual performance. Rather, we focus on the equally delicate (but far less researched) question of how to best deliver negative feedback at the group or cultural level. What are the psychological and rhetorical factors that determine how people respond when somebody criticizes a group to which they belong, for example their country, their profession, or their religion?


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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Ch. 9. Permanent restricted access to published version due to publisher copyright policy.
Faculty / Department / School: Historic - Faculty of Sciences - Department of Psychology
Date Deposited: 20 Jun 2013 06:27
Last Modified: 24 Apr 2017 01:18
Uncontrolled Keywords: interpersonal communication; non-verbal; verbal; body language; responses
Fields of Research : 17 Psychology and Cognitive Sciences > 1701 Psychology > 170113 Social and Community Psychology
20 Language, Communication and Culture > 2001 Communication and Media Studies > 200105 Organisational, Interpersonal and Intercultural Communication
20 Language, Communication and Culture > 2004 Linguistics > 200405 Language in Culture and Society (Sociolinguistics)
Socio-Economic Objective: C Society > 92 Health > 9299 Other Health > 929999 Health not elsewhere classified
URI: http://eprints.usq.edu.au/id/eprint/23151

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