A proposal and evaluation of a design method in design science research

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100. ISSN 1477-7029

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Abstract

Information Systems (IS) design science literature offers a plethora of findings on various aspects, such as the general steps in design science, problem identification, objectives of solutions, and evaluation of the artefacts. However, there appears to be a dearth of guidance on the design of the artefact itself, that is, on design per se. Information Technology Service Management (ITSM) practitioners report challenges in measuring and reporting the performance of ITSM. This area is identified as significant and lacking in research. We are developing a framework for performance measurement of ITSM investments in organisations. The ITSM performance measurement framework (PMF) will provide a basis of standardisation and performance comparison for organisations implementing ITSM. The focus of this paper is the design methodology for the PMF framework. Our work considers literature from IS design science and disciplines outside IS. Previous IS researchers developed frameworks that guide the IS design research process but they do not provide details of the design process. We extend their work by narrowing the focus on the design step found in IS design science approaches giving a detailed treatment of the design step and delve further into the design literature broadly. Of course, design is a very creative endeavour and may not be solely process driven. Using a design process from outside IS design science advocating 'designerly ways of knowing' we apply the integrative Matching Analysis Projection Synthesis approach. We integrate an IS design science research framework with a macro cycle of analysis-projection-synthesis and a micro cycle of research-analysis-synthesis-realisation to create an approach for designing the PMF. Outcomes of the evaluation are also described and discussed. The design process proposed was of limited success but may be useful for other IS researchers seeking guidance on how to design the artefact in an IS design science project.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Copyright 1. The submission of a paper will imply that, if accepted for publication, it will not be published elsewhere in the same form, in any language, without the consent of the Publisher. Before publication, authors will be asked to complete a copyright release, giving the publisher permission to publish the named paper in a specific issue of this Journal. 2. Overall copyright ownership of the paper however, remains with the author/s.
Faculty / Department / School: Historic - Faculty of Business and Law - School of Information Systems
Date Deposited: 23 Feb 2013 02:52
Last Modified: 23 Jun 2017 02:31
Uncontrolled Keywords: design science research; IT service management; performance measurement framework; mixed methods research; matching analysis projection synthesis approach
Fields of Research : 08 Information and Computing Sciences > 0803 Computer Software > 080302 Computer System Architecture
10 Technology > 1006 Computer Hardware > 100605 Performance Evaluation; Testing and Simulation of Reliability
08 Information and Computing Sciences > 0806 Information Systems > 080611 Information Systems Theory
Socio-Economic Objective: B Economic Development > 89 Information and Communication Services > 8902 Computer Software and Services > 890205 Information Processing Services (incl. Data Entry and Capture)
URI: http://eprints.usq.edu.au/id/eprint/22835

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