The application of reduced-processing decision support systems to facilitate the acquisition of decision-making skills

Perry, Nathan C. and Wiggins, Mark W. and Childs, Merilyn and Fogarty, Gerard (2013) The application of reduced-processing decision support systems to facilitate the acquisition of decision-making skills. Human Factors: The Journal of the Human Factors and Ergonomics Society, 55 (3). pp. 535-544. ISSN 0018-7208

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Abstract

Objective: The study was designed to examine whether the availability of reduced-processing decision support system interfaces could improve the decision making of inexperienced personnel in the context of firefighting.
Background: Although research into reduced processing
decision support systems has demonstrated benefits in minimizing cognitive load, these benefits have not typically translated into direct improvements in decision accuracy because of the tendency for inexperienced personnel to focus on less-critical information. The authors investigated whether reducedprocessing interfaces that direct users' attention toward the most critical cues for decision making can produce improvements in decision-making performance.
Method: Novice participants made incident command-related decisions in experimental conditions that differed according to the amount of information that was available within the interface, the level of control that they could exert over the presentation of information,and whether they had received decision training.
Results: The results revealed that despite receiving training, participants improved in decision accuracy only when they were provided with an interface that restricted information access to the most critical cues.
Conclusion: It was concluded that an interface that restricts information access to only the most critical cues in the scenario can facilitate improvements in decision performance.
Application: Decision support system interfaces that encourage the processing of the most critical cues have the potential to improve the accuracy and timeliness of decisions made by inexperienced personnel.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2012, Human Factors and Ergonomics Society. Published version deposited in accordance with the copyright policy of the publisher.
Faculty / Department / School: Historic - Faculty of Sciences - Department of Psychology
Date Deposited: 22 May 2013 01:08
Last Modified: 07 Nov 2014 01:31
Uncontrolled Keywords: decision making; expertise; cognitive load; interface; skill acquisition
Fields of Research : 17 Psychology and Cognitive Sciences > 1701 Psychology > 170112 Sensory Processes, Perception and Performance
08 Information and Computing Sciences > 0806 Information Systems > 080605 Decision Support and Group Support Systems
17 Psychology and Cognitive Sciences > 1702 Cognitive Sciences > 170202 Decision Making
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970117 Expanding Knowledge in Psychology and Cognitive Sciences
Identification Number or DOI: 10.1177/0018720812467367
URI: http://eprints.usq.edu.au/id/eprint/22631

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