Quality of service, quality of experience and online learning

Kist, Alexander A. and Brodie, Lyn (2012) Quality of service, quality of experience and online learning. In: 42nd ASEE/IEEE Frontiers in Education Conference (FIE 2012): Soaring to new Heights in Engineering Education, 3-6 Oct 2012, Seattle, WA. United States.

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Online learning tools are widely used in engineering education. This includes traditional face-to-face, but also distance education. Since these tools rely on Internet connections, the performance of those connections (speed, latency) can impact on how learning tools are experienced by students. Quality of Service (QoS) describes technical performance parameters that reflect the quality of an Internet connection. Quality of Experience (QoE) on the other hand has been widely used to describe how users experience a particular service. In the context of this work, users are students undertaking learning tasks. While technical literature addresses QoE and educational literature discusses online learning, a gap exists describing the relationship of QoS and the quality of the learning experience. This work uses a mixed methods approach to address the research question: What dimensions of QoE of online learning can be affected by QoS? To answers this question, two groups of students were exposed to changing QoS conditions while they were undertaking an online learning activity using remote access technology. Both technical performance parameters, as well as, the impressions where recorded. Subsequently, a focus group was held to get a better understanding of the students' perception of the relationship between QoS, QoE and online learning tools. It is concluded that QoS factors only have an intermediate impact on the quality of the learning experience of the students. Factors such as course design and pedagogy largely determine the quality of online learning.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2012 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Faculty/School / Institute/Centre: Historic - Faculty of Engineering and Surveying - Department of Agricultural, Civil and Environmental Engineering (Up to 30 Jun 2013)
Faculty/School / Institute/Centre: Historic - Faculty of Engineering and Surveying - Department of Agricultural, Civil and Environmental Engineering (Up to 30 Jun 2013)
Date Deposited: 16 Apr 2013 01:27
Last Modified: 06 Sep 2017 05:32
Uncontrolled Keywords: online learning tools; quality of service, quality of experience; quality of learning experience performance; distance education; higher education research
Fields of Research (2008): 13 Education > 1303 Specialist Studies in Education > 130306 Educational Technology and Computing
13 Education > 1302 Curriculum and Pedagogy > 130212 Science, Technology and Engineering Curriculum and Pedagogy
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
Fields of Research (2020): 39 EDUCATION > 3904 Specialist studies in education > 390405 Educational technology and computing
39 EDUCATION > 3901 Curriculum and pedagogy > 390113 Science, technology and engineering curriculum and pedagogy
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350715 Quality management
Socio-Economic Objectives (2008): E Expanding Knowledge > 97 Expanding Knowledge > 970109 Expanding Knowledge in Engineering
E Expanding Knowledge > 97 Expanding Knowledge > 970113 Expanding Knowledge in Education
Identification Number or DOI: https://doi.org/10.1109/FIE.2012.6462223
URI: http://eprints.usq.edu.au/id/eprint/22481

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