Improving training in enterprise resource planning systems implementation through communities of practice

Kerr, Don and Burgess, Kevin J. and Houghton, Luke and Murray, Peter A. (2012) Improving training in enterprise resource planning systems implementation through communities of practice. International Journal of Learning and Change, 6 (3/4). pp. 207-222. ISSN 1740-2875

Abstract

The Enterprise Resource Planning (ERP) literature suggests that effective training is one of the key reasons for success in ERP implementations. However, limited research has been conducted on what constitutes effective training in an ERP environment. A case study approach was used to explore the effectiveness of traditional training and to consider if a community based approach could enhance successful training outcomes. There were two major findings. First, the effectiveness of traditional ERP training approaches was limited due to an overreliance on simplistic transmission models and poor appreciation of the role played by organisational context. Second, Communities
of Practice (CoPs) allowed ERP implementation training to be more effective through a better dissemination of the training material to the majority of staff who found formal training less effective. This was achieved through the employment of a range of spontaneous strategies including work-a-rounds to overcome perceived weaknesses in the formal information systems.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2012 Inderscience Enterprises Ltd. Permanent restricted access to published version due to publisher copyright policy.
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 20 Dec 2012 08:00
Last Modified: 13 Dec 2017 05:57
Uncontrolled Keywords: community of practice; ERP; training; enterprise resource planning systems; learning
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management
08 Information and Computing Sciences > 0806 Information Systems > 080608 Information Systems Development Methodologies
Socio-Economic Objective: C Society > 93 Education and Training > 9305 Education and Training Systems > 930502 Management of Education and Training Systems
E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
URI: http://eprints.usq.edu.au/id/eprint/22407

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