Effects of operational factors on organizational performance in Kenyan insurance industry

Mudaki, Abisay Lumosi and Wanjere, Dishon and Ochieng, Isaac and Odera, Odhiambo (2012) Effects of operational factors on organizational performance in Kenyan insurance industry. International Journal of Business and Social Science, 3 (17). pp. 237-241. ISSN 2219-1933

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Performance of insurance firms has largely been influenced by operational factors. Insurance firms have
continually performed poorly in the Kenyan market since 1985. So far, there is still limited information as regards
this trend. The objective of the study was to establish the extent to which operational factors affect the
performance of insurance firms. The study adopted a descriptive census survey design. The study location was in
Nairobi and the population consisted of 40 registered insurance companies as at August 2010. Reliability of the
results was determined by the test-retest approach. Validity of the research instrument was established by using
two firms outside the target population. Data was analyzed using descriptive statistics and inferential statistics.
The hypothesis was tested using simple regression coefficient at 95% confidence level. The study revealed that
operational factors have no relationship with organizational performance.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Authors retain copyright.
Faculty/School / Institute/Centre: Historic - Faculty of Business and Law - School of Accounting, Economics and Finance
Date Deposited: 16 Oct 2012 02:05
Last Modified: 28 Aug 2014 05:47
Uncontrolled Keywords: agents, claims and insurance
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
15 Commerce, Management, Tourism and Services > 1502 Banking, Finance and Investment > 150204 Insurance Studies
URI: http://eprints.usq.edu.au/id/eprint/22083

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