From training to learning in enterprise resource planning systems

Kerr, Don and Murray, Peter A. and Burgess, Kevin (2012) From training to learning in enterprise resource planning systems. International Journal of Learning and Change, 6 (1/2). pp. 18-32. ISSN 1740-2875

Abstract

The information systems literature outlines how training is a critical factor to successful Enterprise Resource Planning (ERP) implementations. Yet, types of training are not discussed in the literature and there is little indication if existing training is effective and whether relevant contextual factors have been considered. Without understanding how learning is connected to training processes and outputs, answers related to which training frameworks are required for successful ERP implementation are difficult to determine. Using a case study approach, this study finds that traditional ERP training is too focused on a methodical learning culture that restricts the effectiveness of training. While the importance of methodical learning is outlined, it is posited that emergent learning behaviour is much more likely to improve the overall effectiveness of ERP training and implementation.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to published version due to publisher copyright policy.
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 14 Jan 2013 02:27
Last Modified: 13 Dec 2017 05:57
Uncontrolled Keywords: enterprise planning systems; staff training; emergent learning; enterprise resource planning; ERP; effective training; contextual factors; training processes; training outputs; training frameworks; methodical learning; learning cultures; overall effectiveness; implementation; learning behaviour; change contexts
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150302 Business Information Systems
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Identification Number or DOI: 10.1504/IJLC.2012.045854
URI: http://eprints.usq.edu.au/id/eprint/22043

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