The potential of neuro-linguistic programming in human capital development

Kong, Eric (2012) The potential of neuro-linguistic programming in human capital development. Electronic Journal of Knowledge Management, 10 (2). pp. 131-141. ISSN 1479-4411

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Human capital (HC) represents the cumulative tacit knowledge that is embedded in the minds of people in organisations. HC is important to organisations because it serves as a source of innovation and strategic renewal. Individuals carry HC when they join an organisation and take their talent, skills and tacit knowledge with them when they leave the organisation. Thus HC is volatile in nature. Organisations are therefore keen to do what they can to foster and develop HC as a means of achieving sustainable competitive advantage. This paper argues that neuro-linguistic programming (NLP) has the potential of developing and enhancing the stock of HC in organisations. NLP emerged in the 1970s from the University of California, USA. NLP suggests that subjective experience is encoded in terms of three main representation systems: visual, auditory, and kinaesthetic (VAK). NLP practitioners claim that people tend to have one preferred representation system over another in a given context. Despite that previous research has shown that NLP can assist in facilitating knowledge and learning capabilities, very limited research is conducted using NLP in nurturing HC in organisations. This paper critically reviews the literature and theoretically argues that NLP can be used as a practical approach to develop HC in organisations. This is because NLP primarily focuses on individual internal learning and that learning likely leads to the accumulation of HC in organisations. In other words, organisational members may find it more effective to enhance their tacit knowledge, both individually and collectively, if they adopt the NLP approach in their day-to-day work. Examples on how NLP may be used to develop HC in organisations will be provided. Future research direction and limitations will also be discussed.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: EJKM is an open access journal. Revised paper presented originally at: 8th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM2011), Bangkok, Thailand 27-28 Oct 2011
Faculty/School / Institute/Centre: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 17 Sep 2012 11:06
Last Modified: 20 Jul 2014 23:33
Uncontrolled Keywords: human capital; individual and organisational learning; neuro-linguistic programming; visual, auditory and kinaesthetic systems
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
17 Psychology and Cognitive Sciences > 1702 Cognitive Sciences > 170204 Linguistic Processes (incl. Speech Production and Comprehension)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150305 Human Resources Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services

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