Quality of experience of online learning tools

Kist, Alexander A. and Jolly, Hannah and Brodie, Lyn (2011) Quality of experience of online learning tools. In: Research in Engineering Education Symposium (REES 2011), 4-7 Oct 2011, Madrid, Spain.

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Online learning tools have become important components of teaching and course delivery. This paper discusses the issues surrounding research into Quality of Experience (QoE) for online learning tools and how it relates to technical performance, Quality of Service (QoS). The relationship between QoE and QoS for online learning tools is often considered important for describing the optimal conditions for online learning environments. Such research largely ignores the vital issue of how learners differ from consumers in their use of information and communication technologies such as interactive multimedia environments. The implication of this difference for understanding technology use for learning is presented and the need for an empirical study to address this is argued for. A pilot was undertaken to further define the methodological requirements of conducting a study into the impact of system performance on QoE. The findings of the pilot study describe issues and implications for designing a research methodology which can begin the process of mapping the QoE to QoS relationship for online learning.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2011 Kist, Brodie, Jolly. It may be reproduced in whole or in part for the purposes of study, research, or review, but is subject to the inclusion of an acknowledgment of the source. Any other usage is prohibited without the express permission of the authors. Deposited with permission of authors. Paper no. 119.
Faculty/School / Institute/Centre: Historic - Faculty of Engineering and Surveying - No Department (Up to 30 Jun 2013)
Faculty/School / Institute/Centre: Historic - Faculty of Engineering and Surveying - No Department (Up to 30 Jun 2013)
Date Deposited: 19 Apr 2012 03:03
Last Modified: 30 Jun 2017 04:58
Uncontrolled Keywords: quality of experience; learning tools; online; higher education research
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080602 Computer-Human Interaction
13 Education > 1303 Specialist Studies in Education > 130306 Educational Technology and Computing
13 Education > 1302 Curriculum and Pedagogy > 130212 Science, Technology and Engineering Curriculum and Pedagogy
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4608 Human-centred computing > 460806 Human-computer interaction
39 EDUCATION > 3904 Specialist studies in education > 390405 Educational technology and computing
39 EDUCATION > 3901 Curriculum and pedagogy > 390113 Science, technology and engineering curriculum and pedagogy
Socio-Economic Objectives (2008): E Expanding Knowledge > 97 Expanding Knowledge > 970109 Expanding Knowledge in Engineering
E Expanding Knowledge > 97 Expanding Knowledge > 970113 Expanding Knowledge in Education
URI: http://eprints.usq.edu.au/id/eprint/20427

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