To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery

Robertson, Michael and Corbin, Lillian (2005) To enable or relieve? specialist lawyers' perceptions of client involvement in legal service delivery. International Journal of the Legal Profession, 12 (1). pp. 121-143. ISSN 0969-5958


This article provides an account of the lawyer–client relationship from the perspective of the client's co-productive role in the service process. It reports on the findings of a limited qualitative study involving accredited specialist lawyers in the areas of personal
injury and family law. The interviews that formed the core of the study were designed principally to find out about both the expectations and the experiences these lawyers
had of their clients' roles during the life of the lawyer–client relationship. The interviews also focussed on the question of how these lawyers viewed 'unbundled' legal
service delivery arrangements, by which is meant legal services in which clients take responsibility for some of the tasks that constitute the service.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to paper due to publisher copyright restrictions.
Faculty / Department / School: Historic - Faculty of Business - Department of Law
Date Deposited: 29 Nov 2011 08:02
Last Modified: 05 May 2017 05:32
Uncontrolled Keywords: legal practice; client services; clients;
Fields of Research : 18 Law and Legal Studies > 1801 Law > 180121 Legal Practice, Lawyering and the Legal Profession
17 Psychology and Cognitive Sciences > 1702 Cognitive Sciences > 170204 Linguistic Processes (incl. Speech Production and Comprehension)
17 Psychology and Cognitive Sciences > 1701 Psychology > 170110 Psychological Methodology, Design and Analysis
Socio-Economic Objective: C Society > 94 Law, Politics and Community Services > 9404 Justice and the Law > 940406 Legal Processes
Identification Number or DOI: 10.1080/09695950500081416

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