Trust and information quality: performance gap analysis

Al-Hakim, Latif (2011) Trust and information quality: performance gap analysis. International Journal of Information Quality, 2 (4). pp. 359-372. ISSN 1751-0457


This research considers information quality from the perspective of the dimensions of trust. This paper identifies twelve effective factors of information quality. These factors are investigated in order to gauge the gap between expected importance and perceived performance ratings of these factors within the process of information sharing. The research presents results of a survey comprising thirty nine organisations. Data analysis recognises four factors with critical gaps affecting information sharing. These are 'level of responsiveness', 'information accessibility', 'information accuracy' and 'information timely as agreed'.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to paper due to publisher copyright policy.
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 21 Jan 2012 23:52
Last Modified: 05 Mar 2015 00:21
Uncontrolled Keywords: information quality, information sharing, trust dimensions, gap analysis
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080605 Decision Support and Group Support Systems
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150308 International Business
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910499 Management and Productivity not elsewhere classified
B Economic Development > 89 Information and Communication Services > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified
Identification Number or DOI: 10.1504/IJIQ.2011.043783

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