Restructuring the multi-professional organization: professional identity and adjustment to change in a public hospital

Callan, Victor J. and Gallois, Cynthia and Mayhew, Melissa G. and Grice, Tim A. and Tluchowska, Malgorzata and Boyce, Rosalie (2007) Restructuring the multi-professional organization: professional identity and adjustment to change in a public hospital. Journal of Health and Human Services Administration, 29 (4). pp. 448-477. ISSN 1079-3739


The present study explored the multiple identities held by health professionals in a large public hospital that was experiencing organizational change that involved the transition from the traditional use of professional hierarchies to the use of new clinical teams. Consistent with predictions from social identity theory and research, the results of an organization-wide survey (N = 615) reveal the protective role of identification with professional departments during change that threatened group status. Professional departments were the preferred target of identification of employees, and employees who preferred this target reported a stronger sense of identification. Also consistent with our predictions, employees who were members of higher status groups reported greater job satisfaction, higher levels of openness to organizational change, and reduced levels of change-related uncertainty. These results were more pronounced for employees who identified with their professional department. Implications for managing multiple identities during organizational transition are discussed.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Copyright of Journal of Health & Human Services Administration is the property of Southern Public Administration Education Foundation and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use.
Faculty/School / Institute/Centre: Historic - Faculty of Sciences - Department of Biological and Physical Sciences
Date Deposited: 26 Oct 2011 03:17
Last Modified: 04 Oct 2013 05:50
Uncontrolled Keywords: attitude of health personnel; hierarchy; hospital restructuring; interprofessional relations; job satisfaction; organizational innovation; patient care team; social identification
Fields of Research : 17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111709 Health Care Administration
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Socio-Economic Objective: C Society > 92 Health > 9202 Health and Support Services > 920208 Health Policy Evaluation

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