IT outsourcing: an assessment of relative failure factor complexity

Al-Hakim, Latif (2005) IT outsourcing: an assessment of relative failure factor complexity. In: IRMA 2005: Managing Modern Organisations With Information Technology, 15-18 May 2005, San Diego, USA.


The paper deals with the factors affecting the failure of IT outsourcing and introduces new concept referred to as relative failure factor complexity (RFFC). The RFFC takes into consideration the gap in perception of both outsourcing partners; customer organisations and IT
providers. The paper considers responses from seven organisations (customers) facing problems with their IT outsourcing and five IT providers. Structured interviews with senior managers in these firms have been conducted. Results show that there are discrepancies between the customers and providers on their perception of critical failure factors affecting the IT outsourcing. The paper concludes that there are mainly three critical failure factors with high RFFC that play a crucial role on IT outsourcing failure. These factors are incompatible cost/
benefit trade off, high hidden costs, and low response rate.

Statistics for USQ ePrint 196
Statistics for this ePrint Item
Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to paper due to publisher copyright restrictions. See the Website location above for details. Print copy not to be ordered for USQ Library. ISBN 1591408229 (print version).
Faculty / Department / School: Historic - Faculty of Business - Department of Management and Organisational Behaviour
Date Deposited: 11 Oct 2007 00:16
Last Modified: 02 Jul 2013 22:30
Uncontrolled Keywords: IT outsourcing; relative failure factor complexity; incompatible cost/benefit trade off; high hidden costs; low response rate
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
08 Information and Computing Sciences > 0806 Information Systems > 080608 Information Systems Development Methodologies
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences

Actions (login required)

View Item Archive Repository Staff Only