Information quality function deployment

Al-Hakim, Latif (2007) Information quality function deployment. In: Challenges of managing information quality in service organizations. Information Quality Management. Idea Group Publishing (IGI Global), Hershey, PA, United States, pp. 26-50. ISBN 1-59904-420-X


This chapter maps the information quality (IQ) process and finds that the control constituent of the process comprises two types of factors: IQ dimensions and IQ indicators. The latter forms an information performance measure known as 'information orientation' that measures the capability of an organisation to effectively manage and use information. This research stresses that the consistency between the two types of factors will improve the IQ function. Based on a case study from the healthcare industry, the research employs a modified quality function deployment(QFD) procedure referred to as information function development (IFD) in an attempt to match IQ dimensions with the IQ indicators in order to identify the most important factors affecting the IQ function deployment. The research is in its initial stage and may include subjective results. However, the methodology used could be further enhanced for more impartial outcomes.

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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Chapter 2. Permanent restricted access to paper due to publisher copyright restrictions. See the Website location above for details.
Faculty/School / Institute/Centre: Historic - Faculty of Business - School of Management and Marketing (1 Apr 2007 - 31 Dec 2010)
Faculty/School / Institute/Centre: Historic - Faculty of Business - School of Management and Marketing (1 Apr 2007 - 31 Dec 2010)
Date Deposited: 26 Jul 2011 00:36
Last Modified: 19 Sep 2016 01:32
Uncontrolled Keywords: health information; medical records; information quality
Fields of Research (2008): 11 Medical and Health Sciences > 1117 Public Health and Health Services > 111711 Health Information Systems (incl. Surveillance)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
08 Information and Computing Sciences > 0807 Library and Information Studies > 080702 Health Informatics
Socio-Economic Objectives (2008): E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences

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