Soft enablers of knowledge management in Malaysian companies: a qualitative study

Gan, Gerald Goh Guan and Ryan, Charmaine and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 (2006) Soft enablers of knowledge management in Malaysian companies: a qualitative study. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

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Abstract

Knowledge management is an important area of study because knowledge is treated as a commodity by organisations these days. Despite this fact, many organisations are finding it difficult to effectively manage knowledge. This study reports on the 'soft' enablers of knowledge management in Malaysian MSC status companies. These enablers were identified using multiple case studies. The results indicate that there are nine factors namely collaboration, mutual trust, learning, leadership, incentives/rewards, centralisation, formalisation, T-shaped skills and kiasu-ism impacting knowledge management activities in these companies. To our knowledge, this is perhaps the first study of its kind in Malaysia.

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Item Type:	Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed:	Yes
Item Status:	Live Archive
Additional Information:	Authors retain copyright.
Faculty/School / Institute/Centre:	Historic - Faculty of Business - Department of Information Systems (Up to 31 Mar 2007)
Faculty/School / Institute/Centre:	Historic - Faculty of Business - Department of Information Systems (Up to 31 Mar 2007)
Date Deposited:	11 Oct 2007 00:53
Last Modified:	13 Jun 2016 01:21
Uncontrolled Keywords:	knowledge management; qualitative techniques; case study research
Fields of Research (2008):	15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence) 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020):	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3503 Business systems in context > 350302 Business information management (incl. records, knowledge and intelligence) 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3599 Other commerce, management, tourism and services > 359999 Other commerce, management, tourism and services not elsewhere classified 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460908 Information systems organisation and management
Socio-Economic Objectives (2008):	E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
URI:	http://eprints.usq.edu.au/id/eprint/1900

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