Partnership quality in IT outsourcing: a mixed methods review of its measurement

Lane, Michael S. and Van Der Vyver, Glen (2005) Partnership quality in IT outsourcing: a mixed methods review of its measurement. In: ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People, 30 Nov - 02 Dec 2005, Manly, Australia.


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[Abstract]: There is little doubt that how an IT outsourcing relationship is managed has a significant bearing on the overall success of an outsourcing venture. However, there has been a lack of empirical research with the view to developing a better understanding of the partnership type relationship between the client organisation and outsourcing vendor. This paper reports on the measurement and applicability of partnership quality using a mixed methods approach. The findings confirmed six dimensions of partnership quality which are important in evaluating the quality of a partnership type relationship in IT outsourcing. But findings also show that a partnership type relationship is more likely to exist for small to medium sized organisations.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to paper due to publisher copyright restrictions and at special request of authors. Dr Michael Lane and Glen Litton Van der Vyver (c) 2005. The authors assign to ACIS and educational and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced... any other usage is prohibited without the express permission of the authors.
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 11 Oct 2007 00:49
Last Modified: 02 Jul 2013 22:39
Uncontrolled Keywords: information technology (IT), IT outsourcing relationship, partnership quality
Fields of Research : 08 Information and Computing Sciences > 0805 Distributed Computing > 080503 Networking and Communications
08 Information and Computing Sciences > 0807 Library and Information Studies > 080707 Organisation of Information and Knowledge Resources
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management

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