Harnessing a nation's linguistic competence: identifying and addressing foreign language needs in the tourism and hospitality industry

O'Neill, Shirley and Hatoss, Aniko (2003) Harnessing a nation's linguistic competence: identifying and addressing foreign language needs in the tourism and hospitality industry. Australian Review of Applied Linguistics, 26 (2). pp. 31-45. ISSN 0155-0640


This paper reports the findings of a research project aimed to (a) identify the foreign language and cross-cultural skill needs of workers in the tourism and hospitality industry in Australia, and to (b) develop foreign language competencies for use in industry training packages. A representative sample of work sites was visited to develop a
detailed profile of the language and cross-cultural skills/leve1s and job requirements. The resulting competency standards were subsequently included in the industry training packages (Tourism Training Australia, 2002). This paper gives empirical evidence for the need for foreign language skills in the industry and gives account of the methodology used for identifying these needs and translating them into foreign language competencies. The outcomes of this research, the competency standards, bear two fold significance. On the one hand,they provide a tool for recognising the existing linguistic and cultural skills of those Australians who work in the industry (these are mainly Australians from non-English speaking background, NESB), on the other hand they provide a tool for motivating foreign language learning by those who seek a career in the industry, by giving recognition for their foreign language skills as part of the wider training program. This research was commissioned by Tourism Training Australia, Sydney and funded by the Department of Industry, Science & Resources.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to published version due to publisher copyright policy.
Faculty/School / Institute/Centre: Historic - Faculty of Education
Date Deposited: 30 Nov 2007 11:47
Last Modified: 03 Jul 2013 00:20
Uncontrolled Keywords: tourism; hospitality; LOTE; foreign language speakers; industry requirements
Fields of Research : 20 Language, Communication and Culture > 2099 Other Language, Communication and Culture > 209999 Language, Communication and Culture not elsewhere classified
14 Economics > 1402 Applied Economics > 140216 Tourism Economics
15 Commerce, Management, Tourism and Services > 1506 Tourism > 150602 Tourism Forecasting
Socio-Economic Objective: C Society > 95 Cultural Understanding > 9502 Communication > 950201 Communication Across Languages and Culture
URI: http://eprints.usq.edu.au/id/eprint/14533

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