E-commerce and small and medium eenterprises (SMEs) in regional communities

Pease, Wayne and Rowe, Michelle (2003) E-commerce and small and medium eenterprises (SMEs) in regional communities. In: Chartered Institute Of Marketing Conference (CIM 2003), 20-22 August 2003, Sydney.


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[Abstract]: E-commerce is considered to provide substantial benefits to business, including SMEs (Small and Medium Enterprises), largely by way of improving efficiencies and raising revenue. It also offers the creation of opportunities for new businesses. Yet the rate of adoption of e-commerce by SMEs in Australia has been slower than anticipated. The competitive nature of business requires that organisations, especially SMEs, develop and sustain any possible competitive advantage. Increasingly this requires that the tools of e-commerce not just enable electronic transactions to occur, but also to transform internal systems and help build relationships with customers. Despite this, these benefits are not being realised due to the lower than expected adoption rate.
These issues are discussed generally and then developed in an exploratory manner by way of three case studies
of SMEs located in Hervey Bay, a regional area in Queensland. They range from an organisation offering
tourist services online, a niche provider creating and commissioning commercial art, and a multi-media firm.
The purpose of investigating these SMEs is to identify the factors leading to their adoption of e-commerce, their
use of e-commerce and to consider the success or otherwise of these businesses as a consequence. This is an ongoing
research project.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: No
Item Status: Live Archive
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 11 Oct 2007 00:40
Last Modified: 02 Jul 2013 22:37
Uncontrolled Keywords: SMEs, small and medium enterprises, electronic commerce, Hervey Bay
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080612 Interorganisational Information Systems and Web Services
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150314 Small Business Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
URI: http://eprints.usq.edu.au/id/eprint/1344

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