Australian software developers embrace quality Assurance Certification

Cater-Steel, Aileen and Fitzgerald, Edmond P. (1998) Australian software developers embrace quality Assurance Certification. In: 6th Annual International Conference on Software Quality Management, SQM '98: Quality Improvement Issues, 6-8 April 1998, Amsterdam, The Netherlands.


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[Abstract]: This paper details a research project undertaken to assess the extent of adoption of quality assurance (QA) certification by Australian software developers. A brief history of government QA policy, the catalyst in the sudden interest in certification, is included. Primary data for the study were gathered from a survey of 1,000 Australian software developers, and were used to determine the extent of adoption of QA certification by Australian developers, their organisational characteristics, capability maturity and perceptions regarding the value of QA certification. Secondary data from the JAS-ANZ register of certified organisations enabled validation of survey responses and extrapolation of QA certification adoption.

Major findings of the study revealed that 11 percent of respondents are certified to ISO 9001 or AS 3563, seven percent are in progress and 21 percent plan to adopt QA certification. It also revealed that specialist developers are adopting QA certification at twice the rate of in-house developers. Other factors found to be associated with adoption of QA certification are large development groups, developers with government or overseas clients, organisations with whole- or part-foreign ownership, and organisations undertaking corporate TQM initiatives. From the findings, detailed implications are drawn for managers and policy analysts.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Deposited according to the publisher's requirements.
Faculty/School / Institute/Centre: Historic - Faculty of Business - Department of Information Systems (Up to 31 Mar 2007)
Faculty/School / Institute/Centre: Historic - Faculty of Business - Department of Information Systems (Up to 31 Mar 2007)
Date Deposited: 11 Oct 2007 00:38
Last Modified: 13 Jun 2016 00:54
Uncontrolled Keywords: Software quality assurance, ISO 9000, CMM, total quality management, TQM
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080608 Information Systems Development Methodologies
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460905 Information systems development methodologies and practice

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