Champagne training on a beer budget

Fitzgerald, Edmond P. and Cater-Steel, Aileen (1995) Champagne training on a beer budget. Communications of the ACM, 38 (7). pp. 49-60. ISSN 0001-0782

PDF (Accepted Version)

Download (127kB)


[Abstract]: When confronted by rapidly escalating costs for End User Computing (EUC) training and support, the Gold Coast City Council (GCCC) - the local government authority for Australia’s premier tourist destination - took a proactive stance by adopting a low-cost strategy. This strategy has now been in place for about six years and, as shown in this case study, is reaping rewards in terms of productivity increases and technology diffusion. After identifying an appropriate theoretical perspective for the study, this paper describes the EUC training approach taken at GCCC, and investigates its impact on the productivity of the 1500 person workforce. Both the trainees and the trainers were surveyed to evaluate fully this low-cost strategy. Related social issues of empowering the stakeholders are examined and recommendations are made to ensure that this approach will continue to provide champagne training on a beer budget.

Statistics for USQ ePrint 1255
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Author's version deposited in accordance with the copyright policy of the publisher. Article also available from ACM Digital Library. © ACM, 1995. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Communications of the ACM, 38(7), 49-60, 1995.
Faculty/School / Institute/Centre: Historic - Faculty of Business - Department of Information Systems (Up to 31 Mar 2007)
Faculty/School / Institute/Centre: Historic - Faculty of Business - Department of Information Systems (Up to 31 Mar 2007)
Date Deposited: 11 Oct 2007 00:38
Last Modified: 02 Jul 2013 22:36
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460908 Information systems organisation and management

Actions (login required)

View Item Archive Repository Staff Only