Towards enhancing trust on Chinese e-commerce

Wang, Zhen and Zhang, Zhongwei and Zhang, Yanchun (2006) Towards enhancing trust on Chinese e-commerce. In: APWeb 2006: 8th Asia-Pacific Web Conference: Frontiers of WWW Research and Development, 16-18 Jan 2006, Harbin, China.


E-Commerce has been much more popular in western countries where the development of E-Commerce systems has been relatively matured. While the technology and social credit environment are well developed, E-Commerce is relatively new and receives less acceptance within commercial industries in China. Building trust has been identified as one of the major concerns in E-Commerce.
In this paper, we will develop an computational model, which may be used to improve the trust-building relationship among consumers, retailers and authorities. This model considers a number of factors including direct experiences, customer recommendations, and authority certification, while parties involved in the E-Commerce activities can confidently establish and reliably enhance the trustworthiness.
We also conduct a case study on how to improve consumer-retailer trust relationship in an E-Commerce application by the use of the trust model, which is one of functional electronic storefronts with the consideration of trustworthiness in China. In addition, the findings from this research will also be helpful for national policy maker on legislation of Chinese E-Commerce activities.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Also published in Lecture Notes in Computer Science vol. 3841
Faculty / Department / School: Historic - Faculty of Sciences - Department of Maths and Computing
Date Deposited: 30 Nov 2007 11:55
Last Modified: 03 Jul 2013 00:15
Uncontrolled Keywords: trust; e-commerce; trust-building; Chinese e-commerce; e-commerce legislation
Fields of Research : ?? 805 ??
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150308 International Business
08 Information and Computing Sciences > 0804 Data Format > 080402 Data Encryption
08 Information and Computing Sciences > 0803 Computer Software > 080303 Computer System Security
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Identification Number or DOI: 10.1007/11610113_30

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