Challenge of adopting multiple process improvement frameworks

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2006) Challenge of adopting multiple process improvement frameworks. In: 14th European Conference on Information Systems (ECIS 2006), 12-14 June 2006, Goteborg, Sweden.

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[Abstract]: The phenomenon of organisations concurrently implementing multiple process frameworks was
highlighted in a recent survey conducted at the Australian Information Technology Service
Management Forum. While the survey gathered insights on the status, issues and expectations of
organisations implementing the IT Infrastructure Library (ITIL), it was evident from the data collected
that many of these organisations are also adopting other frameworks such as Control Objectives for
Information and related Technology (CobiT), Capability Maturity Model Integration (CMMI) and ISO
9001 (Quality Management System). Although a few practitioner articles have reported on this
phenomenon, no research has been undertaken to determine the extent or motivation of organisations
undertaking concurrent implementation of process frameworks and the challenges that they are
This paper describes the processes included in ITIL, CobiT, CMMI and ISO 9001 and their increasing
international diffusion throughout the Information Technology community. The possible motivation,
significance and implications of this practice of multiple process frameworks adoption is explored
based on the survey results and a case study. In highlighting the dearth of research to date, future
research is called upon to provide theoretical support for the models, to explore the impact on worker
morale and productivity, to assist managers to sequence process implementation, and to evaluate cost

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: No evidence of copyright restrictions in either paperwork or web site.
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 11 Oct 2007 00:33
Last Modified: 02 Jul 2013 22:35
Uncontrolled Keywords: process improvement frameworks, IT infrastructure library, ITIL, control
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080602 Computer-Human Interaction
08 Information and Computing Sciences > 0806 Information Systems > 080610 Information Systems Organisation
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management

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