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Cater-Steel, Aileen (2010) IT service departments struggle to adopt a service-oriented philosophy. In: St. Amant, Kirk, (ed.) IT outsourcing: concepts, methodologies, tools, and applications. Business Science Reference (IGI Global), Hershey, PA, United States, pp. 1447-1455. ISBN 978-1-60566-770-6

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) Using institutionalism as a lens to examine ITIL adoption and diffusion. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.

Fogarty, Gerard J. and Armstrong, Bruce (2009) Modelling the interactions among factors that influence successful computerisation of small businesses. Australasian Journal of Information Systems, 15 (2). pp. 73-89. ISSN 1449-8618

Lane, Michael S. and Howard, Angela and Howard, Srecko (2009) The energy inefficiency of office computing and potential emerging technology solutions. Issues in Informing Science and Information Technology, 6 . pp. 795-808. ISSN 1547-5840

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland, Toowoomba, Australia. (Unpublished)

Al-Mabrouk, Khalid and Soar, Jeffrey (2009) A Delphi study on issues for successful information technology transfer in the Arab world. The International Arab Journal of Information Technology, 6 (1). pp. 7-16. ISSN 1683-3198

Li, Min and Wang, Hua and Plank, Ashley (2009) Privacy-aware access control with generalization boundaries. In: 32nd Australasian Computer Science Conference (ACSC2009), 19-23 Jan 2009, Wellington, New Zealand.

Cater-Steel, Aileen (2009) Foreword [to Business web strategy: design, alignment and application]. In: Al-Hakim, Latif and Memmola, Massimo, (eds.) Business web strategy: design, alignment and application. Information Science Reference (IGI Global), Hershey PA, USA, xvi-xvii. ISBN 978-1-60566-024-0

Roberts, Barbara and Toleman, Mark (2009) The role of government in e-business adoption. In: Lee, In, (ed.) Selected readings on information technology and business systems management. IGI Publishing (IGI Global), Hershey, PA, United States. ISBN 978-1-60566-086-8

Li, Min and Wang, Hua (2008) Protecting information sharing in distributed collaborative environment. In: APWeb 2008: 10th Asia Pacific Web Conference Workshop , 26-28 Apr 2008, Shenyang, China.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2008) itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland, Toowoomba, Australia.

Khalil, Faten and Li, Jiuyong and Wang, Hua (2008) Integrating recommendation models for improved web page prediction accuracy. In: ACSC 2008: 31st Australasian Computer Science Conference, 22-25 Jan 2008, Wollongong, Australia.

Al-Mabrouk, Khalid and Soar, Jeffrey (2008) Building a framework for understanding and improving information technology transfer process in the Arab countries. In: 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges, 4-6 Jan 2008, Marrakech, Morocco.

Soar, Jeffrey (2008) Information management in healthcare all gaps and opportunities. In: 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges, 4-6 Jan 2008, Marrakesh, Morocco.

Al-Mabrouk, Khalid and Soar, Jeffrey (2008) Issues for successful IT transfer in the Arab world: a multiple stakeholder perspective. In: 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges, 4-6 Jan 2008, Marrakech, Morocco.

Soar, Jeffrey (2008) Information management and communication technology for conflict prevention and peace. In: Suder, Gabriele, (ed.) International business under adversity - a role in corporate responsibility, conflict prevention and peace. Edward Elgar Publishing Limited, USA, pp. 73-92. ISBN 9781 84720 374 8

Sun, Xiaoxun and Wang, Hua and Li, Jiuyong (2008) L-diversity based dynamic update for large time-evolving microdata. In: AI 2008: 21st Australasian Joint Conference on Artificial Intelligence: Advances in Artificial Intelligence , 1-5 Dec 2008, Auckland, New Zealand.

Roberts, Barbara and Toleman, Mark (2008) The role of government in e-business adoption. In: Anttiroiko, Ari-Veikko, (ed.) Electronic government: concepts, methodologies, tools, and applications. Information Science Reference (IGI Global), Hershey, PA, USA. ISBN 978-1-59904-948-9

Soar, Jeffrey and Hamano, Tsuyoshi and Fujisawa, Yoshikazu (2007) Aged-care privacy and security for Smart Home in Australia. Niigata Journal of Health and Welfare, 6 (1). pp. 31-37. ISSN 1346-8782

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark and Seaniger, Rachel (2007) Implementing centralised IT service management: drawing lessons from the public sector. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Roberts, Barbara and Toleman, Mark (2007) One-size e-business adoption model does not fit all. Journal of Theoretical and Applied Electronic Commerce Research, 2 (3). pp. 49-61. ISSN 0718-1876

Li, Yan and Wen, Peng and Wang, Hu and Gong, Chunqiang (2007) Service-mining based on knowledge and customer databases. In: KSEM 2007: 2nd International Conference on Knowledge Science, Engineering and Management, 28-30 Nov 2007, Melbourne, Australia.

Lane, Michael S. and Koronios, Andy (2007) Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps. In: 1st International Conference of ICT Innovation and Application, 15-17 Nov 2007, Zhuhai, China.

Darroch, Fiona and Toleman, Mark (2007) Action research: a new exploration of its two masters. In: QualIT 2007: Qualitative Research: From the Margins to the Mainstream, 18-20 Nov 2007, Wellington, New Zealand.

Soar, Jeffrey and Seo, Youngjoon (2007) Health and aged care enabled by information technology. Annals of the New York Academy of Sciences, 1114 (1). pp. 154-161. ISSN 0077-8923

Cater-Steel, Aileen (2007) Integration of service management with CMMI ® and SPICE. In: 5th Annual SEPG Australia Conference, 28-31 August 2007, Gold Coast, Australia.

Cater-Steel, Aileen (2007) ITIL adoption in Australia: 2 years of itSMFA surveys and case studies. In: itSMF Australia 10th National Conference and Expo, 13-15 Aug 2007, Melbourne.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2007) itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Cater-Steel, Aileen and Toleman, Mark (2007) Education for IT service management standards. International Journal of IT Standards and Standardization Research, 5 (2). pp. 27-41. ISSN 1539-3062

Soar, Jeffrey (2007) Enhancing healthcare through technology – reducing hospital admission and supporting care in smart home environments. In: 2007 International Conference on ICT in Teaching and Learning - Symposium on Enhancing Healthcare Education, Research & Practice Through Technology, 9-10 July 2007, Hong Kong.

Cater-Steel, Aileen and Toleman, Mark (2007) The role of universities in IT service management education. In: 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007), 3-6 July 2007, Auckland, NZ.

Cater-Steel, A. and McBride, Neil (2007) IT service management improvement - actor network perspective. In: ECIS 2007: 15th European Conference on Information Systems, 7-9 Jun 2007, St Gallen, Switzerland.

Garlick, Steve and Soar, Jeffrey (2007) Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education. In: 4th Annual AUCEA Conference, 2-4 July 2007, Alice Springs, Australia.

Al-Hakim, Latif (2007) IDEF3-based framework for web-based hospital information system. In: Al-Hakim, Latif, (ed.) Web mobile based applications for healthcare management. Information Quality Management . IRM Press (IGI Global), Hershey, PA, USA, pp. 376-401. ISBN 1-59140-658-7

Nord, Jeretta Horn and Nord, G. Daryl and Cormack, Sandra and Cater-Steel, Aileen (2007) IT culture: its impact on communication and work relationships in business. International Journal of Intercultural Information Management, 1 (1). pp. 85-107. ISSN 1750-0028

Toleman, Mark and Darroch, Fiona and Ally, Mustafa (2007) The impact of Agile methods on managing IT professionals. In: Yoong, Pak and Huff, Sid, (eds.) Managing IT professionals in the internet age. IGI Publishing (IGI Global), Hershey, PA, United States. ISBN 1-59140-917-9

Roberts, Barbara and Toleman, Mark (2007) The role of government in e-business adoption. In: Al-Hakim, Latif, (ed.) Global e-government: theory, applications and benchmarking. Information Quality Management . IGI Publishing (IGI Global), Hershey, PA, United States, pp. 65-84. ISBN 1-59904-027-1

Al-Hakim, Latif, ed. (2007) Web mobile-based applications for healthcare management. Information Quality Management . IRM Press (IGI Global), Hershey, PA, United States, x-xxiv. ISBN 1-59140-658-7

Roberts, Barbara (2006) Stakeholder power in e-business adoption with games theory perspective. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 06-08 Dec 2006, Adelaide, Australia.

Roberts, Dave and Cater-Steel, Aileen and Toleman, Mark (2006) Factors influencing the decisions of SMEs to purchase software package upgrades. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2006) Transforming IT service management - the ITIL impact. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, South Australia.

Gani, Zoohan and Toleman, Mark (2006) Success factors and barriers to telework adoption in e-business in Australia and Singapore: the influence of culture and organizational culture. Journal of Theoretical and Applied Electronic Commerce Research, 1 (3). pp. 81-92. ISSN 0718-1876

Cater-Steel, Aileen and Toleman, Mark and Kissell, Brian and Chown, Rob (2006) ICT governance - radical restructure. In: 2006 IT Governance International Conference, 13-15 Nov 2006, Auckland, New Zealand.

Cater-Steel, Aileen (2006) Subscribing to the infrastructure library. Information Age, 1 March . pp. 43-48. ISSN 1324-5945

Jeffries, Sandra and Wallis, Corey (2006) Exploring the application of RSS for library staff professional development and SDI services. In: VALA 13th Biennial Conference and Exhibition (VALA2006), 8-10 Feb 2006, Melbourne, Australia.

Al-Hakim, Latif (2006) Collaborative commerce in meat supply chain. In: APIEMS 2006: Effective Resource Management for Sustainable Development, 17-20 Dec 2006, Bangkok, Thailand.

Gan, Gerald Goh Guan (2006) Knowledge management practices in multimedia super corridor status companies in Malaysia. [Thesis (_PhD/Research)] (Unpublished)

Darroch, Fiona and Toleman, Mark (2006) Lessons in implementing a learning management system in a university: the academic user perspective. In: O'Donoghue, John, (ed.) Technology supported learning and teaching: a staff perspective. Information Science Reference (IGI Global), Hershey, PA, USA, pp. 261-276. ISBN 1591409624

Wang, Hua and Cao, Jinli and Ross, David (2006) Role-based delegation with negative authorization. In: 8th Asia-Pacific Web Conference (APWeb 2006): Frontiers of WWW Research and Development, 16-18 Jan 2006, Harbin, China.

Gan, Gerald Goh Guan and Ryan, Charmaine and Gururajan, Raj (2006) Soft enablers of knowledge management in Malaysian companies: a qualitative study. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

Cohen, Jason F. and Toleman, Mark (2006) The IS-business relationship and its implications for performance: an empirical study of South African and Australian organisations. International Journal of Information Management, 26 (6). pp. 457-468. ISSN 0268-4012

Wang, Hua and Huang, Xiaodi and Dodda, Goutham Reddy (2006) Ticket-based mobile commerce scheme and its implementation. In: 9th ACM International Symposium on Modeling, Analysis and Simulation of Wireless and Mobile Systems, 2-6 Oct 2006, Terromolinos, Spain.

Abdullah, Nik Ab Halim Nik and Al-Hakim, Latif (2006) Trust or dependancy? Major influence on e-procurement adoption decisions in supply chain relationships. In: ICoEC 2006: A Route to Competitive Advantage, 19-20 Sep 2006, Penang, Malaysia.

Wang, Hua and Zhang, Yanchun and Cao, Jinli (2006) Ubiquitous computing environments and its usage access control. In: 1st International Conference on Scalable Information Systems, 29 May - 1 Jun 2006, Hong Kong.

Darroch, Fiona and Toleman, Mark (2005) Bridging the academia-industry divide: academics reach out! Software Practitioner, 15 (6). pp. 3-7. ISSN 1083-6861

Darroch, Fiona and Toleman, Mark (2005) Building the bridge between academia and practice. In: ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People, 30 Nov - 02 Dec 2005, Manly, Australia.

Darroch, Fiona and Toleman, Mark (2005) Is evidence-based practice a plank in the bridge between research and practice? In: 4th International Symposium on Empirical Software Engineering, 17-18 Nov 2005, Noosa Heads, Australia.

Lane, Michael S. and Van Der Vyver, Glen (2005) Partnership quality in IT outsourcing: a mixed methods review of its measurement. In: ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People, 30 Nov - 02 Dec 2005, Manly, Australia.

Ryan, Charmaine and Rhodes, Debbie and Millett, Bruce (2005) Developing strategic capability through a knowledge network communication work space. In: actKM Sixth Annual Conference 2005, 26-27 Oct 2005, Canberra, Australia.

Cater-Steel, Aileen and Tan, Wui-Gee (2005) itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Gururajan, Raj (2005) Determining whether ICT improves social interactions. In: Marshall, Stewart and Taylor, Wal and Yu, Xinghuo, (eds.) Encyclopedia of developing regional communities with information and communication technology. Information Science Reference (IGI Global), Hershey, PA, United States, pp. 159-163. ISBN 1-59140-575-0

Van Der Westhuizen, Danie and Fitzgerald, Edmond P. (2005) Defining and measuring project success. In: European Conference on IS Management, Leadership and Governance 2005, 7-8 Jul 2005, Reading, United Kingdom.

Wang, Hua and Cao, Jinli and Zhang, Yanchun (2005) A flexible payment scheme and its role-based access control. IEEE Transactions on Knowledge and Data Engineering, 17 (3). pp. 425-436. ISSN 1041-4347

Vriesema, Timothy Ross (2004) 'Online learning environment' using ASP.NET. [USQ Project] (Unpublished)

Soar, Jeffrey and Vaidya, Kishor and Riquelme, Hernan and Gao, Junbin (2004) Implementing e-procurement initiatives: impact of organisational learning across the public sector. In: 5th International Conference of the Continuous Innovation Network (CINet), 22-25 Sep 2004, Sydney, Australia.

Best, Peter J. (2004) Machine-independent audit trail analysis - a tool for continuous audit assurance. Intelligent Systems in Accounting, Finance and Management, 12 (2). pp. 85-102. ISSN 1550-1949

Yu, P. and Soar, Jeffrey (2003) A user centred approach to the analysis and design of a prototype electronic aged care resident information management system. In: Health Informatics Conference 2003 (HIC 2003), Aug 2003, Darling Harbour, N.S.W.

Wu, M. X. and Yu, P. and Soar, Jeffrey (2003) Developing China's health informatics program through integrating the developed country's experience. In: 2nd Symposium of the Asian Medical Education Association: Asian Medical Education in the 21st Century, 2-4 Nov 2003, Shanghai, China.

Gable, Guy and Chan, Taizan and Tan, Wui-Gee (2003) Offsetting ERP risk through maintaining standardized application software. In: Shanks, Graeme and Seddon, Peter and Willcocks, Leslie, (eds.) Second-wave enterprise resource planning systems: implementing for effectiveness. Cambridge University Press, United Kingdom, pp. 220-237. ISBN 0521819024

Gururajan, Vijaya and Fink, Dieter (2003) The impact of push/pull factors in information technology-facilitated knowledge transfer. In: ANZAM 2003: Surfing the waves: Management Challenges, Management Solutions , 2-5 Dec 2003, Fremantle, Western Australia.

Wang, Hua and Cao, Jinli and Kambayahsi, Yahiko (2002) Building a consumer anonymity scalable payment protocol for [the] Internet purchases. In: 12th International Workshop on Research Issues in Data Engineering: Engineering E-Commerce/E-Business Systems (RIDE'02), 24-25 Feb 2002, San Jose, USA.

Erwee, Ronel and Brown, Les and Poh, Lee-Guan (2002) Knowledge integrator nodes in teams or networks in multinational enterprises. In: IMP Group Asia Conference Proceedings, 11-13 December 2002, Perth, Australia.

Gururajan, Raj (2002) New financial transaction security concerns in mobile commerce. Information & Security: an International Journal, 8 (1). pp. 71-86. ISSN 1311-1493

Wang, Hua and Cao, Jinli and Zhang, Yanchun (2001) A consumer anonymity scalable payment scheme with role based access control. In: 2nd International Conference on Web Information Systems Engineering (WISE 2001), 03-06 Dec 2007, Kyoto, Japan.

Fitzgerald, Edmond P. and Cater-Steel, Aileen (1995) Champagne training on a beer budget. Communications of the ACM, 38 (7). pp. 49-60. ISSN 0001-0782