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Rofiq, Ainur and Mula, Joseph M. (2009) The effect of customers' trust on e-commerce: a survey of Indonesian customer B to C transactions. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.
Dallimore, Karen and Sparks, Beverley (2008) The effectiveness of reappraisal as an emotional regulation technique for minimizing negative emotional contagion during angry complaint interactions. In: EIRASS 2008: Recent Advances in Retailing and Services Science, 14-17 Jul 2008, Zagreb, Croatia.