Browse by Author/Editor

2012

Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2012) A model to select processes for IT service management improvement. In: ACIS 2012: 23rd Australasian Conference on Information Systems: Location, Location, Location, 3-5 Dec 2012, Geelong, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100. ISSN 1477-7029

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Alleviating design silence in design science research: a proposal of a design method. In: 11th European Conference on Research Methods in Business and Management, 28-29 June 2012, Bolton.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Measuring IT service management performance: a model development. In: Belkhamza, Zakariya and Wafa, Syed Azizi, (eds.) Measuring organizational information systems success: new technologies and practices. Business Science Reference (IGI Global), Hershey, PA, USA, pp. 102-119. ISBN 9781466601703

2011

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2011) A method for comparing traditional and component-based models in information systems re-engineering. Information Systems and e-Business Management, 9 (1). pp. 89-107. ISSN 1617-9846

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) IT service management: towards a contingency theory of performance measurement. In: 2011 International Conference on Information Systems (ICIS 2011), 4-7 Dec 2011, Shanghai, China.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Technical Report. University of Southern Queensland, Toowoomba, Australia. (Unpublished)

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Keeping score: measuring ITSM performance. In: 14th National Conference of IT Service Management Forum (itSMF) Australia , 17-19 Aug 2010, Perth, Australia. (Unpublished)

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2011) Measuring the performance of IT service management. Communications of Global Information Technology (COGIT), 3 (2011). pp. 13-24. ISSN 1947-4822

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Measuring the performance of service orientated IT management. Sprouts: working papers on information environments, systems and organizations, 11 (162). ISSN 1535-6078

2010

Grist, Shelly and Toleman, Mark (2010) A proposal for a LCA community knowledge management system. In: 7th International Conference on Life Cycle Assessment in the Agri-Food Sector (LCA Food 2010), 22-24 Sep 2010, Bari, Italy.

Sparling, Lynn and Cater-Steel, Aileen and Toleman, Mark (2010) Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics. In: Lee, In, (ed.) Encyclopedia of e-business development and management in the global economy. Business Science Reference (IGI Global), Hershey, PA, United States, pp. 305-315. ISBN 978-1-61520-611-7

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2010) An international analysis of IT service management benefits and performance measurement. Journal of Global Information Technology Management, 13 (4). pp. 28-63. ISSN 1097-198X

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2010) Design science: a case study in information systems re-engineering. In: Hunter, M. Gordon, (ed.) Strategic information systems: concepts, methodologies, tools, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 490-503. ISBN 978-1-60566-677-8 (In Press)

Cater-Steel, Aileen and Toleman, Mark (2010) IT service management standards: education challenges. In: Jakobs, Kai, (ed.) New applications in IT standards: developments and progress. Information Science Reference (IGI Global), Hershey, PA. USA, pp. 225-241. ISBN 978-1-60566-946-5; eISBN 978-1-60566-947-2

Ally, Mustafa and Toleman, Mark and Cater-Steel, Aileen (2010) Traditional and alternative internet payment systems: the merchant perspective. In: 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010), 29-30 Nov 2010, Brisbane, Australia.

2009

Best, Peter J. and Rikhardsson, Pall and Toleman, Mark (2009) Continuous fraud detection in enterprise systems through audit trial analysis. Journal of Digital Forensics, Security and Law, 4 (1). pp. 39-60. ISSN 1558-7215

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2009) Design science: a case study in information systems re-engineering. In: Cater-Steel, Aileen and Al-Hakim, Latif, (eds.) Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 210-222. ISBN 978-1-60566-040-0

Cater-Steel, Aileen and Toleman, Mark (2009) Education for IT service management standards. In: Kelley, George, (ed.) Selected readings on information technology management: contemporary issues. Information Science Reference (IGI Global), Hershey PA, USA, pp. 293-306. ISBN 978-1-60566-092-9

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark (2009) Implementing IT service management: a case study focussing on critical success factors. Journal of Computer Information Systems, 50 (2). pp. 1-12. ISSN 0887-4417

Toleman, Mark and Cater-Steel, Aileen and Kissell, Brian and Chown, Rob and Thompson, Michael (2009) Improving ICT governance: a radical restructure using CobiT and ITIL. In: Cater-Steel, Aileen, (ed.) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, pp. 178-189. ISBN 978-1-60566-008-0

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland, Toowoomba, Australia. (Unpublished)

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Technical Report. University of Southern Queensland, Toowoomba, Australia.

de Raadt, Michael and Watson, Richard and Toleman, Mark (2009) Teaching and assessing programming strategies explicitly. In: ACE 2009: 11th Australasian Computing Education Conference, 20-23 Jan 2009, Wellington, New Zealand.

Roberts, Barbara and Toleman, Mark (2009) The role of government in e-business adoption. In: Lee, In, (ed.) Selected readings on information technology and business systems management. IGI Publishing (IGI Global), Hershey, PA, United States. ISBN 978-1-60566-086-8

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) Using institutionalism as a lens to examine ITIL adoption and diffusion. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.

2008

de Raadt, Michael and Toleman, Mark and Watson, Richard (2008) Incorporating programming strategies explicitly into curricula. In: 7th Baltic Sea Conference on Computing Education Research (Koli Calling 2007), 15-18 Nov 2007, Koli National Park, Finland.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2008) itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland, Toowoomba, Australia.

Darroch, Fiona and Toleman, Mark (2008) Lessons in implementing a learning management system in a university: the academic user perspective. In: Clarke, Steve, (ed.) End-user computing: concepts, methodologies, tools and applications. Information Science Reference (IGI Global), Hershey, PA, pp. 1291-1303. ISBN 978-1-59904-945-8

Cater-Steel, Aileen and Toleman, Mark (2008) The impact of national culture on software engineering practices. International Journal of Technology, Policy and Management, 8 (1). pp. 76-90. ISSN 1468-4322

Roberts, Barbara and Toleman, Mark (2008) The role of government in e-business adoption. In: Anttiroiko, Ari-Veikko, (ed.) Electronic government: concepts, methodologies, tools, and applications. Information Science Reference (IGI Global), Hershey, PA, USA. ISBN 978-1-59904-948-9

2007

Ally, Mustafa and Cater-Steel, Aileen and Toleman, Mark (2007) A web site sophistication model based on value-added technology solutions and services. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Darroch, Fiona and Toleman, Mark (2007) Action research: a new exploration of its two masters. In: QualIT 2007: Qualitative Research: From the Margins to the Mainstream, 18-20 Nov 2007, Wellington, New Zealand.

Chui, Joseph and Tong, Canon and Mula, Joseph M. (2007) Assessing the extent to which career development impacts employee commitment: a case study of the ICT industry in Hong Kong. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Soar, Jeffrey and Croll, Peter (2007) Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Darroch, Fiona and Toleman, Mark (2007) Bridging the IS academic-practitioner relationship divide: a review, a theoretical framework, and an example of interaction. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Lane, Michael S. and Koronios, Andy (2007) Critical competencies required for the role of the modern CIO. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen and Toleman, Mark (2007) Education for IT service management standards. International Journal of IT Standards and Standardization Research, 5 (2). pp. 27-41. ISSN 1539-3062

Toleman, Mark (2007) Extreme research: applying extreme programming practices to research. Bulletin of Applied Computing and Information Technology, 5 (2). ISSN 1176-4120

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark and Seaniger, Rachel (2007) Implementing centralised IT service management: drawing lessons from the public sector. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2007) itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Roberts, Barbara and Toleman, Mark (2007) One-size e-business adoption model does not fit all. Journal of Theoretical and Applied Electronic Commerce Research, 2 (3). pp. 49-61. ISSN 0718-1876

Valverde, Raul and Toleman, Mark (2007) Ontological evaluation of business models: comparing traditional and component-based paradigms in information systems re-engineering. In: Sharman, Raj and Kinshore, Rajiv and Ramesh, Ram, (eds.) Ontologies: a handbook of principles, concepts and applications in information systems. Integrated Series in Information Systems . Springer, New York, NY. United States, pp. 49-77. ISBN 0-387-37019-6; eISBN 978-0387-37022-4

Gururajan, Raj and Hafeez-Baig, Abdul and Kerr, Don (2007) Reactions and perceptions of healthcare professional towards wireless devices in healthcare environment in the developing world: a case of Pakistan. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Armstrong, Bruce and Fogarty, Gerard J. and Dingsdag, Don (2007) Scales measuring characteristics of small businesses information systems. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Sparling, Lynn and Cater-Steel, Aileen and Toleman, Mark (2007) SME adoption of e-Commerce in the Central Okanagan region of Canada. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Toleman, Mark and Darroch, Fiona and Ally, Mustafa (2007) The impact of Agile methods on managing IT professionals. In: Yoong, Pak and Huff, Sid, (eds.) Managing IT professionals in the internet age. IGI Publishing (IGI Global), Hershey, PA, United States. ISBN 1-59140-917-9

Roberts, Barbara and Toleman, Mark (2007) The role of government in e-business adoption. In: Al-Hakim, Latif, (ed.) Global e-government: theory, applications and benchmarking. Information Quality Management . IGI Publishing (IGI Global), Hershey, PA, United States, pp. 65-84. ISBN 1-59904-027-1

Cater-Steel, Aileen and Toleman, Mark (2007) The role of universities in IT service management education. In: 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007), 3-6 July 2007, Auckland, NZ.

2006

Ally, Mustafa and Toleman, Mark (2006) A determination of the salient attributes of internet payment systems. In: 6th IBIMA Conference: Managing Information in Digital Economy, 19-21 June 2006, Bonn, Germany.

de Raadt, Michael and Toleman, Mark and Watson, Richard (2006) An effective system for electronic peer review. International Journal of Business and Management Education, 13 (9). pp. 48-62. ISSN 1832-0236

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2006) Challenge of adopting multiple process improvement frameworks. In: 14th European Conference on Information Systems (ECIS 2006), 12-14 June 2006, Goteborg, Sweden.

de Raadt, Michael and Toleman, Mark and Watson, Richard (2006) Chick sexing and novice programmers: explicit instruction of problem solving strategies. In: ACE 2006: 8th Australasian Computing Education Conference, 16-19 Jan 2006, Hobart, Australia.

Young, Raymond and Darroch, Fiona and Toleman, Mark (2006) Development of an IS Relevance Index. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 06-08 Dec 2006, Adelaide, Australia.

Roberts, Barbara and Toleman, Mark (2006) E-business processes and factors of influence: one model does not fit all. In: 10th Pacific Asia Conference on Information Systems (PACIS 2006), 6-8 Jul 2006, Kuala Lumpur, Malaysia.

Cater-Steel, Aileen and Toleman, Mark (2006) Exploring national culture in software development practices. In: European Systems and Software Process Improvement and Innovation 2006 (EuroSPI 2006), 11-13 Oct 2006, Joensuu, Finland.

Yong, Jianming and Bertino, Elisa and Toleman, Mark and Roberts, Dave (2006) Extended RBAC with role attributes. In: 10th Pacific Asia Conference on Information Systems (PACIS 2006), 6-9 Jul 2006, Kuala Lumpur, Malaysia.

Roberts, Dave and Cater-Steel, Aileen and Toleman, Mark (2006) Factors influencing the decisions of SMEs to purchase software package upgrades. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

Cater-Steel, Aileen and Toleman, Mark and Kissell, Brian and Chown, Rob (2006) ICT governance - radical restructure. In: 2006 IT Governance International Conference, 13-15 Nov 2006, Auckland, New Zealand.

Darroch, Fiona and Toleman, Mark (2006) Lessons in implementing a learning management system in a university: the academic user perspective. In: O'Donoghue, John, (ed.) Technology supported learning and teaching: a staff perspective. Information Science Reference (IGI Global), Hershey, PA, USA, pp. 261-276. ISBN 1591409624

Darroch, Fiona and Toleman, Mark (2006) Letters to the editor: ACM fellow profile: a conversation with Bob Glass: 'a wonderful train ride'. ACM SIGSOFT Software Engineering Notes, 31 (4). pp. 2-6. ISSN 0163-5948

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2006) Process improvement for small firms: an evaluation of the RAPID assessment-based method. Information and Software Technology, 48 (5). pp. 323-334. ISSN 0950-5849

Cater-Steel, Aileen and Rout, Terry and Toleman, Mark (2006) Short and long-term impacts of SPI in small software firms. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, South Australia.

Gani, Zoohan and Toleman, Mark (2006) Success factors and barriers to telework adoption in e-business in Australia and Singapore: the influence of culture and organizational culture. Journal of Theoretical and Applied Electronic Commerce Research, 1 (3). pp. 81-92. ISSN 0718-1876

Cohen, Jason F. and Toleman, Mark (2006) The IS-business relationship and its implications for performance: an empirical study of South African and Australian organisations. International Journal of Information Management, 26 (6). pp. 457-468. ISSN 0268-4012

Darroch, Fiona and Toleman, Mark (2006) The long march: a novice researcher's journey of discovery through the research methodological and philosophical maze and haze. In: ECRM 2006: The 5th European Conference on Research Methodology for Business and Management Studies, 17-18 July 2006, Dublin, Ireland.

Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2006) Transforming IT service management - the ITIL impact. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, South Australia.

2005

Ally, Mustafa and Toleman, Mark (2005) A framework for assessing payment security mechanisms and security information on e-commerce web sites. In: 9th Pacific Asia Conference on Information Systems (PACIS 2005), 7-10 July 2005, Bangkok, Thailand.

Ally, Mustafa and Darroch, Fiona and Toleman, Mark (2005) A framework for understanding the factors influencing pair programming success. In: 6th International Conference, XP 2005, Jun 2005, Sheffield, UK.

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2005) Addressing the challenges of replications of surveys in software engineering research. In: ISESE 2005: on Empirical Software Engineering, 17-18 Nov 2005, Noosa Heads, Australia.

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2005) An evaluation of the RAPID assessment-based process improvement method for small firms. In: EASE 2005: 9th International Conference on Evaluation and Assessment in Software Engineering, 11-13 April 2005, Keele, United Kingdom.

Darroch, Fiona and Toleman, Mark (2005) Bridging the academia-industry divide: academics reach out! Software Practitioner, 15 (6). pp. 3-7. ISSN 1083-6861

Darroch, Fiona and Toleman, Mark (2005) Building the bridge between academia and practice. In: ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People, 30 Nov - 02 Dec 2005, Manly, Australia.

Yen, Wong Kim and Gan, Gerald Goh Guan and Toleman, Mark (2005) Challenges and strategies for software component reuse in information systems development: a review. In: 1st Malaysian Software Engineering Conference 2005: MySEC'05, 12-13 Dec 2005, Penang, Malaysia.

de Raadt, Michael and Toleman, Mark and Watson, Richard (2005) Electronic peer review: a large cohort teaching themselves? In: ASCILITE 2005: 22nd Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education: Balance, Fidelity, Mobility - Maintaining the Momentum?, 4-7 Dec 2005, Brisbane, Australia.

Baillie-de Byl, Penny and Toleman, Mark (2005) Engineering emotionally intelligent agents. In: Khosrow-Pour, Mehdi, (ed.) Encyclopedia of information science and technology. Information Science Reference (IGI Global), Hershey, PA, United States, pp. 1052-1056. ISBN 1-59140-553-X

Darroch, Fiona and Toleman, Mark (2005) Is evidence-based practice a plank in the bridge between research and practice? In: 4th International Symposium on Empirical Software Engineering, 17-18 Nov 2005, Noosa Heads, Australia.

Gan, Guan Goh Gerald and Wong, Kim Yen and Toleman, Mark (2005) Software component reuse in information systems development: a review of challenges and strategies. Journal of Han Chiang College, 3 . pp. 83-95. ISSN 1823-0299

de Raadt, Michael and Watson, Richard and Toleman, Mark (2005) Textbooks: under inspection. Technical Report. University of Southern Queensland, faculty of Sciences, Department of Maths and Computing, Toowoomba, Australia. (Unpublished)

Toleman, Mark and Darroch, Fiona and Ally, Mustafa (2005) Web publishing: an extreme, agile experience. In: Baskerville, Richard and Mathiassen, Lars and Pries-Heje, Jan and DeGross, Janice, (eds.) Business agility and information technology diffusion. International Federation for Information Processing, New York, NY, pp. 245-256. ISBN 0387255893

2004

Ally, Mustafa and Toleman, Mark (2004) A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective. In: e-Biz World Conference 2004, 25 Feb 2004, Seoul, Korea.

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2004) After the assessment: actions and reactions of 22 small Australian firms. In: 4th International SPICE Conference on Process Assessment and Improvement—SPICE 2004, 28-29 April 2004, Lisbon, Portugal.

Toleman, Mark and Ally, Mustafa and Darroch, Fiona (2004) Aligning adoption theory with Agile system development methodologies. In: 8th Pacific Asia Conference on Information Systems (PACIS 2004), 8-11 July 2004, Shanghai, China.

Darroch, Fiona and Toleman, Mark (2004) Crossing the great divide: a first step toward bridging the gap between academia and industry. In: ACIS 2004: 15th Australasian Conference on Information Systems: Managing New Wave Information Systems: Enterprise, Government and Society, 1-3 Dec 2004, Hobart, Australia.

Roberts, Barbara and Toleman, Mark (2004) E-business adoption in Australian wineries: DOI perspectives. In: 5th International We-B Conference (We-B 2004): Enterprise Value from e-Business , 25-26 Nov 2004, Perth, Australia.

Darroch, Fiona and Toleman, Mark and Ally, Mustafa (2004) Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective. In: 1st Australian Aged and Community Care Informatics Conference (ACCIC'04), 24-25 August 2004, Brisbane, Australia.

Roberts, Barbara and Toleman, Mark (2004) External factors influence e-business adoption: DOI perspectives. In: 5th International We-B Conference (We-B 2004): Enterprise Value from e-Business , 25-26 Nov 2004, Perth, Australia.

de Raadt, Michael and Watson, Richard and Toleman, Mark (2004) Introductory programming: what's happening today and will there be any students to teach tomorrow? In: ACE 2004: 6th Australasian Computing Education Conference, 18-24 Feb 2004, Dunedin, New Zealand.

Gururajan, Raj and Toleman, Mark and Soar, Jeffrey (2004) Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare. In: Health Informatics Conference 2004 (HIC 2004), 2004, Brisbane, Australia.

Toleman, Mark and Roberts, Dave and Ryan, Charmaine (2004) Retrofitting generic graduate attributes: a case-study of information systems undergraduate programs. In: 2004 Informing Science + Information Technology Education Joint Conference (InSITE 2004), 25-28 June 2004, Rockhampton, Australia.

Gani, Zoohan and Toleman, Mark (2004) The influence of organisational behaviour on the perception of teleworking success in the business-to-consumer e-business application in Australia and Singapore. In: ACIS 2004: 15th Australasian Conference on Information Systems: Managing New Wave Information Systems: Enterprise, Government and Society, 1-3 Dec 2004, Hobart, Australia.

Ally, Mustafa and Toleman, Mark (2004) Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective. In: IEEE International Conference on E-Commerce Technology 2004, 6-9 Jul 2004, San Diego.

de Raadt, Michael and Toleman, Mark and Watson, Richard (2004) Training strategic problem solvers. ACM SIGCSE Bulletin, 36 (2). pp. 48-51. ISSN 0097-8418

2003

Ally, Mustafa and Toleman, Mark (2003) Acts of faith. Australian CPA, 73 (10). pp. 60-61.

Yong, Jianming and Lane, Michael S. and Toleman, Mark and Yang, Yun (2003) Enforcing secure access control in integrated systems over the internet. In: 1st Australian Information Security Management Conference, 24 Nov 2003, Perth, Western Australia.

Baillie-de Byl, Penny and Toleman, Mark and Lukose, Dickson (2003) Engineering emotionally intelligent agents (Chapter 5). In: Plekhanova, Valentina, (ed.) Intelligent agent software engineering. IGI Publishing (IGI Global), Hershey, PA, , pp. 99-117. ISBN 1-59140-046-5 ; 1-59140-084-8 (ebook)

de Raadt, Michael and Watson, Richard and Toleman, Mark (2003) Introductory programming languages at Australian universities at the beginning of the twenty first century. Journal of Research and Practice in Information Technology, 35 (3). pp. 163-167. ISSN 1443-458X

de Raadt, Michael and Watson, Richard and Toleman, Mark (2003) Language tug-of-war: industry demand and academic choice. In: ACE 2003: 5th Australasian Computing Education Conference, 4-7 Feb 2003, Adelaide, Australia.

Ricardo, Bruce and Toleman, Mark (2003) Outsourcing IT: views from the vendor's side. In: ACIS 2003: 14th Australasian Conference on Information Systems: Delivering IT and Business Value in Networked Environments, 26-28 Nov 2003, Perth, W.A..

2002

de Raadt, Michael and Watson, Richard and Toleman, Mark (2002) Language trends in introductory programming courses. In: 2002 Informing Science + Information Technology Education Joint Conference (InSITE 2002), 19-21 June 2002, Cork, Ireland.

de Raadt, Michael and Watson, Richard and Toleman, Mark (2002) Language trends in introductory programming courses. Working Paper. University of Southern Queensland, Faculty of Sciences, Department of Maths and Computing, Toowoomba, Australia.

Ally, Mustafa and Toleman, Mark (2002) Meeting consumer trust concerns at the checkouts of Australian online retailers. In: ACIS 2002: 13th Australasian Conference on Information Systems, 4-6 Dec 2002, Melbourne, Australia.

2001

Baillie, Penny and Toleman, Mark (2001) Creating an emotional space for artificial beings. In: 2nd Workshop on Agent-Based Simulation, 2-4 Apr 2001, Passau, Germany.

Toleman, Mark and Carrington, David and Cook, Phil and Coyle, Andrew and MacDonald, Anthony and Welsh, Jim and Jones, Tim (2001) Generic description of a software document environment. In: HICSS34: 34th Annual Hawaii International Conference on System Sciences, 3-6 Jan 2001, Maui, Hawaii.

2000

Ray, Penny and Lukose, Dickson and Toleman, Mark (2000) Agents with attitude. In: 6th International Conference on the Simulation of Adaptive Behaviour: From Animals to Animats 6 (SAB 2000), 11-15 Sept 2000, Paris, France.

Ray, Penny and Toleman, Mark and Lukose, Dickson (2000) Could emotions be the key to real artificial intelligence? In: 2000 International ICSC Congress on Intelligent Systems and Applications (ISA 2000), 11-15 Dec 2000, Wollongong, Australia.

Baillie, Penny and Toleman, Mark and Lukose, Dickson (2000) Emotional intelligence for intuitive agents. In: 6th Pacific Rim International Conference on Artificial Intelligence (PRICAI 2000), 28 Aug - 1 Sept 2000, Melbourne, Australia.

Baillie, Penny and Toleman, Mark and Lukose, Dickson (2000) Emotional intelligence for intuitive agents. In: 2000 International Conference on Artificial Intelligence in Science and Technology (AISAT 2000), 17-20 Dec 2000, Hobart, Australia.

Ray, Penny and Lukose, Dickson and Toleman, Mark (2000) How to give an agent attitude. In: 1st Workshop on Agent-Based Simulation, 2-3 May 2000, Passau, Germany.

1999

Lehane, Pat and Toleman, Mark and Benecke, John (1999) Applying ecological interface design to experimental apparatus used to monitor a refrigeration plant. In: 1st Australasian User Interface Conference (AUIC 2000), 31 Jan - 3 Feb 2000, Canberra, Australia.

Lai, Wei and Huang, Mao Lin and Zhang, Yanchun and Toleman, Mark (1999) Web graph displays by defining visible and invisible subsets. In: 5th Australian World Wide Web Conference (AusWeb99), 17-20 April 1999, Lismore, Australia.

1998

Carrington, David and Jones, Tim and MacDonald, Anthony and Toleman, Mark and Welsh, Jim (1998) Designing a user interface for relational documents. In: 1st Australian Workshop on Constructing Software Engineering Tools (AWCSET'98), 13 Nov 1998, Adelaide, Australia.

Toleman, Mark and Welsh, Jim (1998) Systematic evaluation of design choices for software development tools. Software - Concepts and Tools, 19 (3). pp. 109-121. ISSN 1432-2188

Toleman, Mark and Toleman, Jessica M. (1998) User experiences and a usability inspection of an electronic services environment for students. In: 1998 Australasian Computer-Human Interaction Conference (OzCHI'98), 30 Nov - 4 Dec 1998, Adelaide, Australia.

1996

Toleman, Mark and Welsh, Jim (1996) Can design choices for language-based editors be analysed with keystroke-level models? In: 1996 Annual Ergonomics Society of Australia CHISIG Conference (HCI Australia '96): Human-Computer Interaction, 21-23 Aug 1996, London, UK.

1995

Toleman, Mark and Welsh, Jim (1995) An empirical investigation of language-based editing paradigms. In: 1995 Australasian Computer-Human Interaction Conference: A Light Into The Future (OzCHI'95), 27-30 Nov 1995, Wollongong, Australia.

Toleman, Mark (1995) Computer mediated teaching: a case-study in discrete mathematics. In: 3rd Computer Human Interaction Special Interest Group of the Ergonomics Society of Australia, CHISIG (Queensland) Symposium (QCHI'95), 21 August 1995, Gold Coast, Australia.

1994

Toleman, Mark and Welsh, Jim (1994) An evaluation of editing paradigms. In: 1994 Australasian Computer-Human Interaction Conference: Harmony Through Working Together (OzCHI'94), 28 Nov - 1 Dec 1994, Melbourne, Australia.

Toleman, Mark and Welsh, Jim (1994) Issues in the design of experiments for studying user interaction with software development tools. In: 2nd Computer Human Interaction Special Interest Group of the Ergonomics Society of Australia, CHISIG (Queensland) Symposium (QCHI'94), 15 July 1994, Gold Coast, Australia.

1992

Toleman, Mark and Welsh, Jim and Chapman, Alan J. (1992) An empirical investigation of menu design in language-based editors. ACM SIGSOFT Software Engineering Notes, 17 (5). pp. 41-46. ISSN 0163-5948

Welsh, Jim and Toleman, Mark (1992) Conceptual issues in language-based editor design. International Journal of Man-Machine Studies, 37 (4). pp. 419-430. ISSN 1071-5819

1991

Toleman, Mark and Welsh, Jim (1991) Retrospective application of user interface guidelines: a case study of a language-based editor. In: 1991 Australasian Computer-Human Interaction Conference: People Before Technology (OzCHI'91), 28-29 Nov 1991, Melbourne, Australia.

1989

Welsh, Jim and Toleman, Mark (1989) A case study in user interface design. In: 1989 Annual Ergonomics Society of Australia CHISIG Conference (HCI Australia '89), 23-24 Nov 1989, Melbourne, Australia.

Eastment, Henry T. and Russell, M. J. and Toleman, Mark (1989) Spatial variability in spoil sampling. Landscape and Urban Planning, 17 (2). pp. 121-126. ISSN 0169-2046

1988

Johnson, S. J. and Toleman, Mark (1988) Prevalence of Stephanofilariasis in young Bos indicus cattle in north Australia. Veterinary Parasitology, 29 (4). pp. 333-339. ISSN 0304-4017

Holroyd, R. G. and Smith, P. C. and Thompson, P. J. M. and Toleman, Mark (1988) Reproductive performance of 50% Bos Indicus cattle grazing the Mitchell grasslands of north Queensland. In: 1988 Australian Rangelands Conference, Jun 1988, Longreach, Australia.

1987

Toleman, Mark and Hall, David (1987) Implementing computer aided engineering in engineering courses. In: 18th CAE Computer Conference, August 1987, Adelaide, Australia.

Tyler, R. and Toleman, Mark and Wythes, J. R. (1987) Variations in liveweight between steers following fasting periods of six to eighteen hours and access to water. Queensland Journal of Agriculture and Animal Sciences, 44 (2). pp. 149-154. ISSN 0157-7794

1985

Ferguson, K. H. and Fukai, S. and Wilson, G. L. and Toleman, Mark (1985) Effects of post-transplant water deficits on leaf development and yield of winter planted tobacco in north Queensland. Australian Journal of Agricultural Research, 36 (1). pp. 51-61. ISSN 0004-9409

Pemberton, P. F. and Taylor, James C. and Toleman, Mark (1985) Interactive videodiscs and student control of learning. In: 3rd Annual Computer-Assisted Learning in Tertiary Education Conference (CALITE'85), Dec 1985, Melbourne, Australia.

Fordyce, G. and Goddard, M. E. and Tyler, R. and Williams, G. and Toleman, Mark (1985) Temperament and bruising of Bos indicus cattle. Australian Journal of Experimental Agriculture and Animal Husbandry, 25 (2). pp. 283-288. ISSN 0045-060X

1984

Lindsay, J. A. and Hirst, D. J. and Toleman, Mark and Stephenson, H. P. (1984) A comparison of two non-protein nitrogen sources as supplements for steers fed low quality tropical forage diets. In: 15th Biennial Australian Society of Animal Production Conference: Animal Production in Australia , 13-17 Feb 1984, Armidale, Australia.

Loxton, I. D. and Lindsay, J. A. and Toleman, Mark (1984) An evaluation of methods used to assess fat cover in live cattle. In: 15th Biennial Australian Society of Animal Production Conference: Animal Production in Australia, 13-17 Feb 1984, Armidale, Australia.

Johnson, S. J. and Toleman, Mark (1984) Apparent lack of toxicity of jute (Corchorus olitorius) seed for poultry. Australian Veterinary Journal, 61 (4). p. 124. ISSN 0005-0423

Trendell, B. P. and Ferguson, K. H. and Toleman, Mark and Rasmussen, T. S. and von Nordheim, J. (1984) Effect of time planting on yield and quality of flue-cured tobacco in North Queensland. Queensland Journal of Agricultural and Animal Sciences, 41 (2). pp. 91-100. ISSN 0157-7794

Dodt, R. and Thompson, P. J. M. and Coward, A. and Toleman, Mark (1984) The effect of genotype and zeranol implantation on performance of steers grazing Mitchell grass pastures in north-west Queensland. In: 15th Biennial Australian Society of Animal Production Conference: Animal Production in Australia, 13-17 Feb 1984, Armidale, Australia.

Holroyd, R. G. and Hirst, D. J. and Merrifield, A. W. and Toleman, Mark (1984) The effect of spraying for buffalo fly (Haematobia irritans exigua) on infestations, growth rate and lesion development on Bos indicus x B. taurus cattle in the dry tropics of North Queensland. Australian Journal of Agricultural Research, 35 (4). pp. 595-608. ISSN 0004-9409

Mullins, T. J. and Lindsay, J. A. and Kempton, T. J. and Toleman, Mark (1984) The effect of three different nitrogen based supplements on the utilization of tropical forage diets by zebu crossbred steers. In: 15th Biennial Australian Society of Animal Production Conference: Animal Production in Australia, 13-17 Feb 1984, Armidale, Australia.

Lindsay, J. A. and Mullins, T. J. and Toleman, Mark and Stephenson, H. P. (1984) The effect of trenbolone acetate on liveweight changes and pregnancy rates in zebu crossbred heifers grazing tropical pastures. In: 15th Biennial Australian Society of Animal Production Conference: Animal Production in Australia, 13-17 Feb 1984, Armidale, Australia.

1983

Loxton, I. D. and Murphy, G. M. and Toleman, Mark (1983) Effect of superphosphate application on the phosphorus status of breeding cattle grazing Townsville stylo based pastures in northern Queensland. Australian Journal of Experimental Agriculture and Animal Husbandry, 23 (123). pp. 340-347. ISSN 0045-060X

Hodge, P. B. and Thompson, P. J. M. and Bond, J. H. and Round, P. J. and Toleman, Mark (1983) Effect of zeranol implantation on bodyweight changes in zebu crossbred cattle grazing tropical pasture. Australian Veterinary Journal, 60 (2). pp. 33-37. ISSN 0005-0423

1982

Loxton, I. D. and Lindsay, J. A. and Toleman, Mark (1982) A tactile method modified to assess the finish of beef cattle in marketable condition in north Queensland. In: 14th Biennial Australian Society of Animal Production Conference: Animal Production in Australia, 10-14 May 1982, Brisbane, Australia.

Toleman, Mark (1982) GLIM - generalised linear interactive modelling. In: 1982 Workshop on Biometrical Techniques, 21-23 April 1982, Brisbane, Australia.

Toleman, Mark (1982) Model selection for four- and higher-dimensional tables. In: 1982 Workshop on Biometrical Techniques, 21-23 April 1982, Brisbane, Australia.

Lindsay, J. A. and Ndama, P. H. and Tune, D. R. and Toleman, Mark and Entwistle, K. W. (1982) Protected proteins as supplements for bulls fed tropical forage diets. In: 14th Biennial Australian Society of Animal Production Conference: Animal Production in Australia, 10-14 May 1982, Brisbane, Australia.

Lindsay, J. A. and Freire, L. C. L. and Murray, R. M. and Toleman, Mark (1982) Seasonal effects of dosing cattle with monensin sodium in the dry tropics. In: 14th Biennial Australian Society of Animal Production Conference: Animal Production in Australia, 10-14 May 1982, Brisbane, Australia.

Lindsay, J. A. and Mason, G. W. J. and Toleman, Mark (1982) Supplementation of pregnant cows with protected proteins when fed tropical forage diets. In: 14th Biennial Australian Society of Animal Production Conference: Animal production in Australia, 10-14 May 1982, Brisbane, Australia.

Loxton, I. D. and Toleman, Mark and Holmes, A. E. (1982) The effect of dehorning Brahman crossbred animals of four age groups on subsequent bodyweight gain. Australian Veterinary Journal, 58 (5). pp. 191-193. ISSN 0005-0423

Johnson, S. J. and Toleman, Mark (1982) The toxicity of jute (Corchorus olitorius) seed to pigs. Australian Veterinary Journal, 58 (6). pp. 264-265. ISSN 0005-0423

Toleman, Mark (1982) Three-dimensional tables. In: 1982 Workshop on Biometrical Techniques, 21-23 April 1982, Brisbane, Australia.

1980

Wythes, J. R. and McLennan, S. R. and Toleman, Mark (1980) Liveweight loss and recovery in steers fasted for periods of twelve to seventy-two hours. Australian Journal of Experimental Agriculture and Animal Husbandry, 20 (106). pp. 517-521. ISSN 0045-060X