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2012

Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2012) A model to select processes for IT service management improvement. In: ACIS 2012: 23rd Australasian Conference on Information Systems: Location, Location, Location, 3-5 Dec 2012, Geelong, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100. ISSN 1477-7029

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Alleviating design silence in design science research: a proposal of a design method. In: 11th European Conference on Research Methods in Business and Management, 28-29 June 2012, Bolton.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Measuring IT service management performance: a model development. In: Belkhamza, Zakariya and Wafa, Syed Azizi, (eds.) Measuring organizational information systems success: new technologies and practices. Business Science Reference (IGI Global), Hershey, PA, USA, pp. 102-119. ISBN 9781466601703

2011

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) IT service management: towards a contingency theory of performance measurement. In: 2011 International Conference on Information Systems (ICIS 2011), 4-7 Dec 2011, Shanghai, China.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Technical Report. University of Southern Queensland, Toowoomba, Australia. (Unpublished)

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Keeping score: measuring ITSM performance. In: 14th National Conference of IT Service Management Forum (itSMF) Australia , 17-19 Aug 2010, Perth, Australia. (Unpublished)

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Measuring the performance of service orientated IT management. Sprouts: working papers on information environments, systems and organizations, 11 (162). ISSN 1535-6078

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee (2011) Towards a framework and contingency theory for performance measurement: a mixed-method approach. In: PACIS 2011: Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

2010

Cater-Steel, Aileen and Tan, Wui-Gee (2010) The role of IT service management in green IT. Australasian Journal of Information Systems, 17 (1). pp. 107-125. ISSN 1449-8618

2009

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark (2009) Implementing IT service management: a case study focussing on critical success factors. Journal of Computer Information Systems, 50 (2). pp. 1-12. ISSN 0887-4417

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland, Toowoomba, Australia. (Unpublished)

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Tiong, Chee Ing and Cater-Steel, Aileen and Tan, Wui-Gee (2009) Measuring return on investment from implementing ITIL: a review of the literature. In: Cater-Steel, Aileen, (ed.) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, pp. 408-422. ISBN 978-1-60566-008-0

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) Using institutionalism as a lens to examine ITIL adoption and diffusion. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.

2008

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2008) itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland, Toowoomba, Australia.

2007

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark and Seaniger, Rachel (2007) Implementing centralised IT service management: drawing lessons from the public sector. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2007) itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Tan, Wui-Gee, ed. (2007) Proceedings of the 18th Australasian conference on information systems doctoral consortium (ACIS 2007). University of Southern Queensland, Toowoomba, Australia.

2006

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2006) Challenge of adopting multiple process improvement frameworks. In: 14th European Conference on Information Systems (ECIS 2006), 12-14 June 2006, Goteborg, Sweden.

Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2006) Transforming IT service management - the ITIL impact. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, South Australia.

2005

Cater-Steel, Aileen and Tan, Wui-Gee (2005) Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors. In: 2005 IT Governance International Conference, 14-16 Nov 2005, Auckland, New Zealand.

Cater-Steel, Aileen and Tan, Wui-Gee (2005) itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses. Technical Report. University of Southern Queensland, Toowoomba, Australia.

2003

Gable, Guy and Chan, Taizan and Tan, Wui-Gee (2003) Offsetting ERP risk through maintaining standardized application software. In: Shanks, Graeme and Seddon, Peter and Willcocks, Leslie, (eds.) Second-wave enterprise resource planning systems: implementing for effectiveness. Cambridge University Press, United Kingdom, pp. 220-237. ISBN 0521819024

This list was generated on Wed May 22 19:29:01 2013 EST.