Browse by Author/Editor

2012

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2012) A model to measure e-learning systems success. In: Belkhamza, Zakariya and Wafa, Syed Azizi, (eds.) Measuring organizational information systems success: new technologies and practices. Business Science Reference (IGI Global), Hershey, PA, USA, pp. 293-317. ISBN 978-1-4666-0170-3

Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2012) A model to select processes for IT service management improvement. In: 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location, 3-5 Dec 2012, Geelong, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100. ISSN 1477-7029

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Alleviating design silence in design science research: a proposal of a design method. In: 11th European Conference on Research Methods in Business and Management, 28-29 June 2012, Bolton.

Lepmets, Marion and Cater-Steel, Aileen and Gacenga, Francis and Ras, Eric (2012) Extending the IT service quality measurement framework through a systematic literature review. Journal of Service Science Research , 4 (1). pp. 7-47. ISSN 2093-0720

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2012) Identifying the determinants of e-learning service delivery quality. In: 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location, 3-5 Dec 2012, Geelong, Australia.

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2012) IT infrastructure and its role in the success of e-learning systems: measurement and causal models. In: 18th Conference of the European University Information Systems: A 360 Degree Perspective on IT/IS in Higher Education (EUNIS 2012), 20-22 June 2012, Vila Real, Portugal.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Measuring IT service management performance: a model development. In: Belkhamza, Zakariya and Wafa, Syed Azizi, (eds.) Measuring organizational information systems success: new technologies and practices. Business Science Reference (IGI Global), Hershey, PA, USA, pp. 102-119. ISBN 9781466601703

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2012) The effect of service delivery quality on customer value of e-learning systems. In: 7th Iberian Conference on Information Systems and Technologies (CISTI 2012), 20-23 Jun 2012, Madrid, Spain.

Jäntti, Marko and Cater-Steel, Aileen and Shrestha, Anup (2012) Towards an improved IT service desk system and processes: a case study. International Journal on Advances in Systems and Measurements, 5 (3 & 4). pp. 203-215.

2011

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2011) A method for comparing traditional and component-based models in information systems re-engineering. Information Systems and e-Business Management, 9 (1). pp. 89-107. ISSN 1617-9846

Bilodeau, Victor and Cater-Steel, Aileen and Soar, Jeffrey (2011) Insights into intelligent parking technology adoption. In: COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing, 11-13 Nov 2011, Hangzhou, China.

Cater-Steel, Aileen and Zarnekow, Ruediger and Wulf, Jochen (2011) IT service management in the academic curriculum: comparing an Australian and German experience. In: PACIS 2011: Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) IT service management: towards a contingency theory of performance measurement. In: 2011 International Conference on Information Systems (ICIS 2011), 4-7 Dec 2011, Shanghai, China.

Cater-Steel, Aileen (2011) IT service personnel: changing the culture from technology to service. In: Wang, John, (ed.) Information systems and new applications in the service sector: models and methods. Business Science Reference (IGI Global), Hershey, PA, USA, pp. 183-192. ISBN 978-1-60960-138-6; 1-60960-138-6; EISBN13: 978-1-60960-140-9

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Technical Report. University of Southern Queensland, Toowoomba, Australia. (Unpublished)

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Keeping score: measuring ITSM performance. In: 14th National Conference of IT Service Management Forum (itSMF) Australia , 17-19 Aug 2010, Perth, Australia. (Unpublished)

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2011) Measuring e-learning system success (Research in progress). In: PACIS 2011: Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2011) Measuring the performance of IT service management. Communications of Global Information Technology (COGIT), 3 (2011). pp. 13-24. ISSN 1947-4822

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Measuring the performance of service orientated IT management. Sprouts: working papers on information environments, systems and organizations, 11 (162). ISSN 1535-6078

Gacenga, Francis and Cater-Steel, Aileen (2011) Performance measurement of IT service management: a case study of an Australian university. In: PACIS 2011: Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

Cater-Steel, Aileen and McDonald, Jacquelin (2011) Supporting women in engineering, science and technology: the Go West Project. In: 1st International Conference of STEM in Education, 26-27 Nov 2010, Brisbane, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee (2011) Towards a framework and contingency theory for performance measurement: a mixed-method approach. In: PACIS 2011: Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

2010

Sparling, Lynn and Cater-Steel, Aileen and Toleman, Mark (2010) Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics. In: Lee, In, (ed.) Encyclopedia of e-business development and management in the global economy. Business Science Reference (IGI Global), Hershey, PA, United States, pp. 305-315. ISBN 978-1-61520-611-7

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2010) An international analysis of IT service management benefits and performance measurement. Journal of Global Information Technology Management, 13 (4). pp. 28-63. ISSN 1097-198X

Li, Yan (2010) Cooperative education in USQ networking programs with leading industry organisation and service to South-East Queensland regional IT professional. In: Cater-Steel, Aileen and Cater, Emily, (eds.) Women in engineering, science and technology: education and career challenges. Engineering Science Reference (IGI Global), Hershey, PA, United States, pp. 227-231. ISBN 978-1-61520-657-5

Gacenga, Francis and Cater-Steel, Aileen (2010) Delivering value through IT service management metrics. ITSMF Bulletin: Informed Intelligence, Summer . pp. 8-9.

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2010) Design science: a case study in information systems re-engineering. In: Hunter, M. Gordon, (ed.) Strategic information systems: concepts, methodologies, tools, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 490-503. ISBN 978-1-60566-677-8 (In Press)

Cater-Steel, Aileen and Hine, Michael J. and Grant, Gerald (2010) Embedding IT service management in the academic curriculum: a cross-national comparison. Journal of Global Information Technology Management, 13 (4). pp. 64-92. ISSN 1097-198X

McDonald, Jacquelin and Loch, Birgit and Cater-Steel, Aileen (2010) Go WEST - supporting women in engineering, science and technology: an Australian higher education case study. In: Cater-Steel, Aileen and Cater, Emily, (eds.) Women in engineering, science and technology: education and career challenges. Engineering Science Reference (IGI Global), Hershey, PA, United States, pp. 118-132. ISBN 978-161520657-5

Fryer, Maggie and Cater-Steel, Aileen (2010) Information systems at the University of Southern Queensland (USQ). In: Baltzan, Paige and Phillips, Amy and Lynch, Kathy and Blakey, Peter, (eds.) Business driven information systems. McGraw-Hill Australia, Sydney, Australia, pp. 239-241. ISBN 9780070277274

Cater-Steel, Aileen (2010) IT service departments struggle to adopt a service-oriented philosophy. In: St. Amant, Kirk, (ed.) IT outsourcing: concepts, methodologies, tools, and applications. Business Science Reference (IGI Global), Hershey, PA, United States, pp. 1447-1455. ISBN 978-1-60566-770-6

Cater-Steel, Aileen and Toleman, Mark (2010) IT service management standards: education challenges. In: Jakobs, Kai, (ed.) New applications in IT standards: developments and progress. Information Science Reference (IGI Global), Hershey, PA. USA, pp. 225-241. ISBN 978-1-60566-946-5; eISBN 978-1-60566-947-2

Cater-Steel, Aileen (2010) Software process improvement: assessments for small software firms. VDM Verlag Dr Muller, Saarbrucken, Germany. ISBN 978-3-639-24847-0

Al-Bakri, Anas and Cater-Steel, Aileen and Soar, Jeffrey (2010) The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature. International Journal of Liability and Scientific Enquiry, 3 (3). pp. 213-224. ISSN 1741-6426

Cater-Steel, Aileen and Tan, Wui-Gee (2010) The role of IT service management in green IT. Australasian Journal of Information Systems, 17 (1). pp. 107-125. ISSN 1449-8618

Ally, Mustafa and Toleman, Mark and Cater-Steel, Aileen (2010) Traditional and alternative internet payment systems: the merchant perspective. In: 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010), 29-30 Nov 2010, Brisbane, Australia.

Gacenga, Francis and Cater-Steel, Aileen (2010) What's Your PMF challenge? ITSMF Bulletin: Informed Intelligence, Winter . pp. 15-17.

Cater-Steel, Aileen and Cater, Emily, eds. (2010) Women in engineering, science and technology: education and career challenges. Engineering Science Reference (IGI Global), Hershey, PA, United States. ISBN 978-161520657-5

2009

Al-Mabrouk, Khalid and James, Kieran (2009) A critical theory approach to information technology transfer to the developing world and a critique of maintained assumptions in the literature. In: Cater-Steel, Aileen and Al-Hakim, Latif, (eds.) Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 73-87. ISBN 978-1-60566-040-0

Lai, Ivan Ka-Wai and Mula, Joseph M. (2009) An analysis-form of soft systems methodology for information systems maintenance. In: Cater-Steel, Aileen and Al-Hakim, Latif, (eds.) Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 197-209. ISBN 978-1-60566-040-0

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2009) Design science: a case study in information systems re-engineering. In: Cater-Steel, Aileen and Al-Hakim, Latif, (eds.) Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 210-222. ISBN 978-1-60566-040-0

Cater-Steel, Aileen and McDonald, Jacquie (2009) Developing research supervisors: breaking down internal barriers and drawing on resources from the Australasian academic community. In: iPED 2009: Researching Beyond Boundaries: Academic Communities Without Borders , 14-15 Sep 2009, Coventry, United Kingdom.

Brown, Martyn and Cater-Steel, Aileen (2009) Do rumours contribute to knowledge management - and will we ever know? In: MCIS 2009: 4th Mediterranean Conference on Information Systems, 25-27 Sep 2009, Athens, Greece.

Cater-Steel, Aileen and Toleman, Mark (2009) Education for IT service management standards. In: Kelley, George, (ed.) Selected readings on information technology management: contemporary issues. Information Science Reference (IGI Global), Hershey PA, USA, pp. 293-306. ISBN 978-1-60566-092-9

Li, Ping and Mula, Joseph M. (2009) Electronic data interchange (EDI) adoption: a study of SMEs in Singapore. In: Cater-Steel, Aileen and Al-Hakim, Latif, (eds.) Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 272-292. ISBN 978-1-60566-040-0

Cater-Steel, Aileen (2009) Foreword [to Business web strategy: design, alignment and application]. In: Al-Hakim, Latif and Memmola, Massimo, (eds.) Business web strategy: design, alignment and application. Information Science Reference (IGI Global), Hershey PA, USA, xvi-xvii. ISBN 978-1-60566-024-0

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark (2009) Implementing IT service management: a case study focussing on critical success factors. Journal of Computer Information Systems, 50 (2). pp. 1-12. ISSN 0887-4417

Symonds, Judith and Cater-Steel, Aileen (2009) Important themes in postgraduate research supervision and examination for communities of practice. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.

Toleman, Mark and Cater-Steel, Aileen and Kissell, Brian and Chown, Rob and Thompson, Michael (2009) Improving ICT governance: a radical restructure using CobiT and ITIL. In: Cater-Steel, Aileen, (ed.) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, pp. 178-189. ISBN 978-1-60566-008-0

Cater-Steel, Aileen and Al-Hakim, Latif, eds. (2009) Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, xviii-xxiv. ISBN 978-1-60566-040-0

Cater-Steel, Aileen, ed. (2009) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, xvii-xxii. ISBN 978-1-60566-008-0

Cater-Steel, Aileen (2009) Introduction to special issue [of Information Systems Management] on ICT governance, strategic alignment and service management. Information Systems Management, 26 (2). pp. 96-97. ISSN 1058-0530

Cater-Steel, Aileen (2009) IT service departments struggle to adopt a service-oriented philosophy. International Journal of Information Systems in the Service Sector, 1 (2). pp. 69-77. ISSN 1935-5688

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland, Toowoomba, Australia. (Unpublished)

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Pollard, Carol and Cater-Steel, Aileen (2009) Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26 (2). pp. 164-175. ISSN 1058-0530

Tiong, Chee Ing and Cater-Steel, Aileen and Tan, Wui-Gee (2009) Measuring return on investment from implementing ITIL: a review of the literature. In: Cater-Steel, Aileen, (ed.) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, pp. 408-422. ISBN 978-1-60566-008-0

Cater-Steel, Aileen and Al-Hakim, Latif (2009) Preface [to Information systems research methods, epistemology, and applications]. In: Cater-Steel, Aileen and Al-Hakim, Latif, (eds.) Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, xviii-xxiv. ISBN 978-1-60566-040-0

Cater-Steel, Aileen (2009) Preface [to Information technology governance and service management: frameworks and adaptations]. In: Cater-Steel, Aileen, (ed.) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, xvii-xxii. ISBN 978-1-60566-008-0

Buckby, Sherrena and Best, Peter and Stewart, Jenny (2009) The current state of information technology governance literature. In: Cater-Steel, Aileen, (ed.) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey, PA. USA, pp. 1-43. ISBN 978-1-60566-008-0; eISBN 978-1-60566-009-7

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) Using institutionalism as a lens to examine ITIL adoption and diffusion. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.

2008

Cater-Steel, Aileen and Pollard, Carol (2008) Conflicting views on ITIL implementation: managed as a project-or business as usual? In: 2008 Information Resources Management Association (IRMA) International Conference, 18-20 May 2008, Niagara Falls, Ontario, Canada.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2008) itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland, Toowoomba, Australia.

Cater-Steel, Aileen and Rout, Terry (2008) SPI long term benefits: case studies of five small firms. In: Oktaba, Hanna and Piattini, Mario, (eds.) Software process improvement for small and medium enterprises: techniques and case studies. Information Science Reference (IGI Global), Hershey PA, USA, pp. 223-241. ISBN 978-1-59904-906-9

Cater-Steel, Aileen and Toleman, Mark (2008) The impact of national culture on software engineering practices. International Journal of Technology, Policy and Management, 8 (1). pp. 76-90. ISSN 1468-4322

2007

Ally, Mustafa and Cater-Steel, Aileen and Toleman, Mark (2007) A web site sophistication model based on value-added technology solutions and services. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Nord, Jeretta Horn and Nord, G. Daryl and Cormack, Sandra and Cater-Steel, Aileen (2007) An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals. International Journal of Management and Enterprise Development, 4 (3). pp. 265-292. ISSN 1468-4330

Chui, Joseph and Tong, Canon and Mula, Joseph M. (2007) Assessing the extent to which career development impacts employee commitment: a case study of the ICT industry in Hong Kong. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Soar, Jeffrey and Croll, Peter (2007) Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Darroch, Fiona and Toleman, Mark (2007) Bridging the IS academic-practitioner relationship divide: a review, a theoretical framework, and an example of interaction. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Lane, Michael S. and Koronios, Andy (2007) Critical competencies required for the role of the modern CIO. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen and Toleman, Mark (2007) Education for IT service management standards. International Journal of IT Standards and Standardization Research, 5 (2). pp. 27-41. ISSN 1539-3062

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark and Seaniger, Rachel (2007) Implementing centralised IT service management: drawing lessons from the public sector. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen (2007) Integration of service management with CMMI ® and SPICE. In: 5th Annual SEPG Australia Conference, 28-31 August 2007, Gold Coast, Australia.

Nord, Jeretta Horn and Nord, G. Daryl and Cormack, Sandra and Cater-Steel, Aileen (2007) IT culture: its impact on communication and work relationships in business. International Journal of Intercultural Information Management, 1 (1). pp. 85-107. ISSN 1750-0028

Cater-Steel, Aileen (2007) ITIL adoption in Australia: 2 years of itSMFA surveys and case studies. In: itSMF Australia 10th National Conference and Expo, 13-15 Aug 2007, Melbourne.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2007) itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Technical Report. University of Southern Queensland, Toowoomba, Australia.

Gururajan, Raj and Hafeez-Baig, Abdul and Kerr, Don (2007) Reactions and perceptions of healthcare professional towards wireless devices in healthcare environment in the developing world: a case of Pakistan. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Armstrong, Bruce and Fogarty, Gerard J. and Dingsdag, Don (2007) Scales measuring characteristics of small businesses information systems. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Sparling, Lynn and Cater-Steel, Aileen and Toleman, Mark (2007) SME adoption of e-Commerce in the Central Okanagan region of Canada. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen and Toleman, Mark (2007) The role of universities in IT service management education. In: 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007), 3-6 July 2007, Auckland, NZ.

2006

Cater-Steel, Aileen (2006) Ann Moffatt: succeeding in a man's world. Information Age, June/July . pp. 32-36. ISSN 1324-5945

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2006) Challenge of adopting multiple process improvement frameworks. In: 14th European Conference on Information Systems (ECIS 2006), 12-14 June 2006, Goteborg, Sweden.

Cater-Steel, Aileen and Grist, Shelly (2006) e-Commerce definition dilemma. In: Marshall, Stewart and Taylor, Wal and Yu, Xinghuo, (eds.) Encyclopedia of developing regional communities with information and communication technology. Information Science Reference (IGI Global), Hershey, PA, United States, pp. 152-158. ISBN 1-59140-575-0

Cater-Steel, Aileen and Toleman, Mark (2006) Exploring national culture in software development practices. In: European Systems and Software Process Improvement and Innovation 2006 (EuroSPI 2006), 11-13 Oct 2006, Joensuu, Finland.

Roberts, Dave and Cater-Steel, Aileen and Toleman, Mark (2006) Factors influencing the decisions of SMEs to purchase software package upgrades. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

Cater-Steel, Aileen and Toleman, Mark and Kissell, Brian and Chown, Rob (2006) ICT governance - radical restructure. In: 2006 IT Governance International Conference, 13-15 Nov 2006, Auckland, New Zealand.

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2006) Process improvement for small firms: an evaluation of the RAPID assessment-based method. Information and Software Technology, 48 (5). pp. 323-334. ISSN 0950-5849

Cater-Steel, Aileen and Rout, Terry and Toleman, Mark (2006) Short and long-term impacts of SPI in small software firms. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, South Australia.

Cater-Steel, Aileen and Rout, Terry (2006) SPI assessment retrospective: evaluating long-term benefits for small firms. In: 6th International SPICE Conference: Software Process Improvement and Capability Determination, 3-5 May 2006, Luxembourg.

Cater-Steel, Aileen (2006) Subscribing to the infrastructure library. Information Age, 1 March . pp. 43-48. ISSN 1324-5945

Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2006) Transforming IT service management - the ITIL impact. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, South Australia.

2005

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2005) Addressing the challenges of replications of surveys in software engineering research. In: ISESE 2005: on Empirical Software Engineering, 17-18 Nov 2005, Noosa Heads, Australia.

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2005) An evaluation of the RAPID assessment-based process improvement method for small firms. In: EASE 2005: 9th International Conference on Evaluation and Assessment in Software Engineering, 11-13 April 2005, Keele, United Kingdom.

Cater-Steel, Aileen and Tan, Wui-Gee (2005) Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors. In: 2005 IT Governance International Conference, 14-16 Nov 2005, Auckland, New Zealand.

Cater-Steel, Aileen and Tan, Wui-Gee (2005) itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses. Technical Report. University of Southern Queensland, Toowoomba, Australia.

2004

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2004) After the assessment: actions and reactions of 22 small Australian firms. In: 4th International SPICE Conference on Process Assessment and Improvement—SPICE 2004, 28-29 April 2004, Lisbon, Portugal.

Cater-Steel, Aileen (2004) An evaluation of software development practice and assessment-based process improvement in small software development firms. PhD thesis, Griffith University.

Genrich, Rohan and Roberts, Dave and Cater-Steel, Aileen and Low, Ee Kuan (2004) Connecting with the Y Generation: an analysis of factors associated with the academic performance of foundation IS students. In: 2004 Informing Science + Information Technology Education Joint Conference (InSITE 2004), 25-28 June 2004, Rockhampton, Queensland.

Cater-Steel, Aileen (2004) Low-rigour, rapid software process assessments for small software development firms. In: 15th Australian Software Engineering Conference (ASWEC 2004), 13-16 April 2004, Melbourne, Australia.

Cater-Steel, Aileen and Grist, Shelly (2004) Steps to internet adoption success: a study of four small regional organisations. Australasian Journal of Information Systems, 11 (2). pp. 37-45. ISSN 1449-8618

2003

Grist, Shelly and Cater-Steel, Aileen (2003) E-commerce for small regional firms: experience of four recent adopters. In: 5th International Conference on Information Technology in Regional Areas (ITiRA 2003), 15-17 December 2003, Caloundra, Australia.

Cormack, Sandra and Cater-Steel, Aileen (2003) Prescription to remedy the IT-business relationship. In: Clarke, Steve and Coakes, Elayne and Gordon Hunter, M. and Wenn, Andrew, (eds.) Socio-technical and human cognition elements of information systems. IGI Publishing (IGI Global), Hershey, PA, United States, pp. 181-202. ISBN 1591401046

2002

Cater-Steel, Aileen (2002) Process capability assessments in small development firms. In: 6th IASTED International Conference on Software Engineering and Applications, 4-6 Nov 2002, Cambridge, MA.

Cater-Steel, Aileen (2002) Software process evaluation: experience report. Electronic Journal of Information Systems Evaluation, 5 (2). ISSN 1566-6379

Cormack, Sandra and Cater-Steel, Aileen and Nord, Jeretta Horn and Nord, G. Daryl (2002) The IT-business partnership: exploring a troubled relationship. In: ISOneWorld Conference, 4-5 April 2002, Las Vegas, Nevada, United States.

2001

Cater-Steel, Aileen (2001) Process improvement in four small software companies. In: 13th Australian Software Engineering Conference (ASWEC 2001), 26-28 August 2001, Canberra, Australia.

Cormack, Sandra and Cater-Steel, Aileen and Nord, Jeretta Horn and Nord, G. Daryl (2001) Propeller heads - handle with care: improving the IT-business relationship through cultural awareness. In: BITWorld Conference, 4-6 June 2001, Cairo, Egypt.

Cormack, Sandra and Cater-Steel, Aileen and Nord, Jeretta Horn and Nord, G. Daryl (2001) Resolving the troubled IT-business relationship from a cultural perspective. In: ACIS 2001:12th Australasian Conference on Information Systems, 3-7 Dec 2001, Coffs Harbour, NSW, Australia.

2000

Cater-Steel, Aileen (2000) COTS developers lead best practice adoption. In: 12th Australian Software Engineering Conference (ASWEC 2000), 28-30 April 2000, Canberra, Australia.

Cater-Steel, Aileen and Ah-Fock, Stephano (2000) Reuse: can it deliver competitive performance? In: ACIS 2000: 11th Australasian Conference on Information Systems, Dec 2000, QUT, Brisbane, Australia.

Cater-Steel, Aileen (2000) Software process evaluation: experience report from down under. In: 7th European Conference on IT Evaluation (ECITE), Sept. 2000, Dublin.

Low, Ee Kuan and Cavaye, Angele and Cater-Steel, Aileen (2000) System development in the new millennium: an Australian perspective on OO adoption. In: ACIS 2000: 11th Australasian Conference on Information Systems, Dec 2000, QUT, Brisbane, Australia.

1998

Cater-Steel, Aileen and Fitzgerald, Edmond P. (1998) Australian software developers embrace quality Assurance Certification. In: 6th Annual International Conference on Software Quality Management, SQM '98: Quality Improvement Issues, 6-8 April 1998, Amsterdam, The Netherlands.

Cater-Steel, Aileen and Fitzgerald, Edmond P. (1998) Higher CMM levels attained by QA certified software developers. In: International Software Process Improvement, Research and Education Conference (INSPIRE '98), Sept 1998, London, U.K..

1996

Cater-Steel, Aileen and Fitzgerald, Edmond P. (1996) The impact of quality assurance certification on Australian software developers. In: ACIS 1996: 7th Australasian Conference on Information Systems, 1996, Hobart, Australia.

1995

Fitzgerald, Edmond P. and Cater-Steel, Aileen (1995) Champagne training on a beer budget. Communications of the ACM, 38 (7). pp. 49-60. ISSN 0001-0782