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Chimhundu, Ranga and McNeill, Lisa S. and Hamlin, Robert P. (2015) Manufacturer and retailer brands: is strategic coexistence the norm? Australasian Marketing Journal, 23 (1). pp. 49-60. ISSN 1441-3582
McDonald, Lynette M. and Creber, Melissa and Sun, Huichun and Sonn, Lindsey (2015) Developing public disaster communication for volunteer recruitment: understanding volunteer motivations. In: Studies in international and intercultural contexts. Volunteering and Communication, 2 . Peter Lang, New York, United States, pp. 27-48. ISBN 978-1-4331-2462-4
Chitate, H. and Soar, J. (2015) The value of business strategy to the minerals mining sector of Australia – review and discussion of the literature. Journal of Art Media and Technology , 1 (1). pp. 14-19.
Patrick, Kelly and Chimhundu, Ranga and Summers, Jane (2014) A study of marketing implementation in brand portfolio companies. In: Australian and New Zealand Marketing Academy Conference (ANZMAC 2014): Agents of Change, 1-3 Dec 2014, Brisbane, Australia.
Leung, Lai Cheung and Bougoure, Ursula S. and Miller, Karen W. (2014) The effects of affective and utilitarian brand relationships on brand consideration. Journal of Brand Management, 21 (6). pp. 469-484. ISSN 1350-231X
Odera, Odhiambo (2014) An examination of social and environmental disclosures in Nigerian oil companies. [Thesis (PhD/Research)] (Unpublished)
Lien, Ching-Yu and Kuo, Fang-I and Ng, Eric (2014) Discussion on study of knowledge creation, innovation ability and organizational performance for high-tech industries in Taiwan. In: International Conference on Marketing Studies 2014, 18-20 Jun 2014, Taipei, Taiwan.
Murray, Peter A. (2014) Corporate governance and sustainability. In: Contemporary strategic management: an Australasian perspective, 2nd ed. John Wiley & Sons Australia, Ltd., Milton, Queensland, pp. 39-75. ISBN 978-1-118-36255-6
Murray, Peter A. (2014) Corporate-level strategy. In: Contemporary strategic management: an Australasian perspective, 2nd ed. John Wiley & Sons Australia, Ltd., Milton, Queensland, pp. 249-290. ISBN 978-1-118-36255-6
Murray, Peter A. (2014) The nature and sources of competitive advantage. In: Contemporary strategic management: an Australasian perspective, 2nd ed. John Wiley & Sons Australia, Ltd., Milton, Queensland, pp. 187-221. ISBN 978-1-118-36255-6
Wong, Zoe Y. K. (2013) Progress in industrial ecology: an international journal [Editorial]. Progress in Industrial Ecology , 8 (1/2). pp. 1-3. ISSN 1476-8917
Mamuli, Laura Catherine and Mustosto, Stanley Ngome and Namasaka, David Butali and Odera, Odhiambo (2013) Communication constraints faced by staff in Kenyan public universities. International Review of Management and Business Research, 2 (1). pp. 258-264. ISSN 2307-5953
Kairu, Esther W. and Wafula, Moses O. and Okaka, Ochieng and Odera, Odhiambo and Akerele, Emmanuel Kayode (2013) Effects of balanced scorecard on performance of firms in the service sector. European Journal of Business and Management, 5 (9). pp. 81-88. ISSN 2222-1905
Todhunter, Barrie (2013) Future practitioners of project management – are we disciples of Stanley Kubrick or Ridley Scott? Project Perspectives, 35. pp. 50-55. ISSN 1795-4363
Hume, Margee and Mills, Michael (2013) Uncovering Victoria's Secret: exploring women's luxury perceptions of intimate apparel and purchasing behaviour. Journal of Fashion Marketing and Management, 17 (4). pp. 460-485. ISSN 1361-2026
Rupia, Alice Shibia and Musa, Garashi Hammad and Nandi, Ogodo M. J. and Odera, Odhiambo (2012) Perception of civil servants towards promotion on merit. American International Journal of Contemporary Research, 2 (9). pp. 48-54. ISSN 2162-142X
Todhunter, Barrie (2012) If a picture is worth a thousand words, how do you value a thousand memories? In: 2012 Regional Development: Connectedness, Business and Learning: Creating Sustainable Communities, 20 Jun 2012, Brisbane, Australia.
Hampson, Veronica and Best, Peter and Kavanagh, Marie (2012) Is the community better off? An assessment of outcomes based performance management. The Business Review, Cambridge, 19 (2). pp. 43-50. ISSN 1553-5827
Brown, Malcolm (2012) The multi-faith ethic and the spirit of social business: notes from an ethnography. The Journal of Social Business, 2 (1). pp. 7-25. ISSN 2045-1083
Brown, Derek R. and Gordon, Raymond and Rose, Dennis Michael (2012) The BGR contingency model for leading change. International Journal of Learning and Change, 6 (1/2 ). pp. 66-78. ISSN 1740-2875
Cramm, David S. (2012) Business ethics competencies: KSAOS for business ethics practitioners. [Thesis (PhD/Research)] (Unpublished)
Pedersen, Cec and White, Robert and Smith, Don (2012) Usefulness and reliability of online assessments: a Business Faculty's experience. International Journal of Organisational Behaviour, 17 (3). pp. 33-45.
Rose, Dennis Michael and Gordon, Raymond (2011) Leadership and individual cognitive differences in followers: lessons from a consideration of distributed leadership. In: ANZAM 2011: The Future of Work and Organisations, 7-9 Dec 2011, Wellington, New Zealand.
Latip, Nor Azrin Md and Al-Hakim, Latif (2011) The influence of technological capability on inter-firm relationship performance: an exploratory study of Malaysian manufacturers. In: COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing, 11-13 Nov 2011, Hangzhou, China.
Todhunter, Barrie (2011) Future practitioners of project management – are we disciples of Stanley Kubrick or Ridley Scott? In: 25th IPMA World Congress: Project Management - Delivering the Promise, 9-12 Oct 2011, Brisbane, Australia.
Erwee, Ronel and Albion, Peter (2011) Preferences of supervisors and external doctoral students for new communication media. International Journal of Organisational Behaviour, 16 (1). pp. 30-39.
Grant, Bligh and Gow, Jeff and Dollery, Brian (2011) The proposed 'Wine Restructuring Action Agenda' and alternative policy options for the Australian wine industry. Australasian Agribusiness Perspectives, 19 (89). pp. 1-25. ISSN 1447-6312
Willcoxson, Lesley and Cotter, Julie and Joy, Sally (2011) Beyond the first-year experience: the impact on attrition of student experiences throughout undergraduate degree studies in six diverse universities. Studies in Higher Education, 36 (3). pp. 331-352. ISSN 0307-5079
Erwee, Ronel and Albion, Peter R. (2011) New communication media challenges for supervisors and external doctoral students. In: 22nd International Conference of the Society for Information Technology & Teacher Education (SITE 2011), 7-11 Mar 2011, Nashville, TN, USA.
Albion, Peter R. and Erwee, Ronel (2011) Preparing for doctoral supervision at a distance: lessons from experience. In: 22nd International Conference of the Society for Information Technology & Teacher Education (SITE 2011), 7-11 Mar 2011, Nashville, TN,. USA.
Kent, Jenny and Rohde, Fiona and Kavanagh, Marie and Mitchell, Graeme and Tennent, Beth (2011) Beyond numbers: valuing quality teaching in business education. Volume 1. Project Report. Australian Learning and Teaching Council, Sydney, Australia.
Zeppel, Heather (2011) Climate change initiatives in the workplace. International Journal of Climate Change Strategies and Management, 3 (3). ISSN 1756-8692
Erwee, R. and Albion, P. and van Rensburg, H. and Malan, R. (2011) Dealing with doctoral students: tips from the trenches. South African Journal of Higher Education, 25 (5). pp. 889-901. ISSN 1011-3487
Murray, Peter A. and Kramar, Robin and McGraw, Peter, eds. (2011) Women at work: research, policy and practice. Tilde University Press, Melbourne, Australia. ISBN 978-0-7346-1137-6
Sankaran, Shankar and Cartwright, Colleen and Kelly, Jacqueline and Shaw, Kelly and Soar, Jeffrey (2010) Leadership of not-for-profit organizations in the aged and community care sector in Australia. In: 54th Annual Meeting of the ISSS, 18-23 Jul 2010, Waterloo, ON, Canada.
Malan, Renee (2010) The role of shared mental models of strategic thinking in the development of organisational strategy. [Thesis (PhD/Research)] (Unpublished)
Syed, Jawad and Mingers, John and Murray, Peter A. (2010) Beyond rigour and relevance: a critical realist approach to business education. Management Learning, 41 (1). pp. 71-85. ISSN 1350-5076
Johnson, Katherine Lee (2010) Changes in the strategic focus and internal operating culture of investor-owned U.S. electric utilities due to deregulation. [Thesis (PhD/Research)] (Unpublished)
van der Laan, Lucas W. (2010) Foresight competence and the strategic thinking of strategy-level leaders. [Thesis (PhD/Research)] (Unpublished)
Rose, Dennis and Gordon, Ray and Hattingh, Waldo (2010) Pathway to responsible leadership. In: 1st International Conference in Responsible Leadership: The Next Generation Responsible Leaders, 18-20 May 2010, Pretoria, South Africa.
Mills, Michael K. (2009) Using the jazz metaphor to teach the strategic capstone course. In: ANZAM 2009: Sustainable Management and Marketing, 1-4 Dec 2009, Melbourne, Australia.
Willems, Christiaan H. (2009) Music mime and metamorphosis: interdisciplinary intersections, interactions and influences between music, mime and corporate communication. Doctoral project 3 (of 3): The stylised version of you (what's mime got to do with it?). PhD thesis, Queensland University of Technology (QUT).
George, Gavin and Gow, Jeff and Whiteside, Alan (2009) HIV/AIDS in private sector companies: cost impacts and responses in southern Africa. Journal of HIV Therapy, 3 (3). pp. 293-300. ISSN 1758-4310
Murray, Peter A. and Syed, Jawad and Roberts, Zeynep (2009) Structures of learning for dynamic markets. Management Decision, 47 (2). pp. 271-288. ISSN 0025-1747
Cooke, Terence and Omura, Teruyo and Willett, Roger (2009) Consistency, value relevance and sufficiency of book for market values in five Japanese conglomerates over the period 1950-2004. Abacus, 45 (1). pp. 88-123. ISSN 0001-3072
Omura, Teruyo and Forster, John (2009) Donors' decision-making process on charitable giving: case studies in Japan. In: 9th Hawaii International Conference on Business (BUS 2009), 12-15 Jun 2009, Honolulu, HI. United States.
Roberts, Barbara and Toleman, Mark (2009) The role of government in e-business adoption. In: Selected readings on information technology and business systems management. IGI Publishing (IGI Global), Hershey, PA, United States. ISBN 978-1-60566-086-8
Roxas, Banjo G. (2008) An institutional analysis of strategic posture. Journal of Business and Governance, 10 (2). pp. 3-18. ISSN 0119-9161
Maraseni, Tek N. and Maroulis, Jerry and Nooriafshar, Mehryar (2008) An analysis of anthropogenic greenhouse gas emissions status of Annex I countries: can they meet Kyoto targets? Australasian Journal of Business and Behavioural Sciences, 3 (2). pp. 3-15. ISSN 1832-0422
Paterson, Ian and Maguire, Heather and Al-Hakim, Latif (2008) Analysing trust as a means of improving the effectiveness of the virtual supply chain. International Journal of Networking and Virtual Organisations, 5 (3/4). pp. 325-348. ISSN 1470-9503
Rundle-Thiele, Sharyn R. and Kuhn, Kerri-Ann L. (2008) The get marketer challenge innovation: challenging students using a tournament style competition. Marketing Education Review, 18 (1 ). pp. 33-37. ISSN 1052-8008
Hingst, Raymond D. (2008) Face value. HR Monthly. pp. 40-43. ISSN 1324-4027
Syed, Jawad and Murray, Peter A. (2008) A cultural feminist approach towards managing diversity in top management teams. Equal Opportunities International, 27 (5). pp. 413-432. ISSN 0261-0159
Whitty, S. Jonathan (2008) 'C' for craftsmanship not 'C' for complexity. In: PMI 2008: PMI Global Congress Asia Pacific, 3-5 Mar 2008, Sydney, Australia.
Wong, Zoe Yuk Kuen (2008) Creating IT students' responsibility for learning. Information Technology, Education and Society, 9 (2). pp. 65-80. ISSN 1037-616X
Choy, Samuel S. M. and Mula, Joseph M. (2008) The impact of strategic orientation dimensions on business performance: a case study based on an international organisation. In: ANZAM 2008: Managing in the Pacific Century, 2-5 Dec 2008, Auckland, New Zealand.
Roberts, Barbara and Toleman, Mark (2008) The role of government in e-business adoption. In: Electronic government: concepts, methodologies, tools, and applications. Information Science Reference (IGI Global), Hershey, PA, USA. ISBN 978-1-59904-948-9
Hume, Margee and Hume, Craig (2008) The strategic role of knowledge management in non-profit organisations. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (2). pp. 129-140. ISSN 1465-4520
Hume, Margee (2008) Understanding core and peripheral service quality in customer repurchase of the performing arts. Managing Service Quality, 18 (4). pp. 349-369. ISSN 0960-4529
Hume, Margee and Sullivan Mort, Gillian (2008) Understanding the role of involvement in customer repurchase of the performing arts. Journal of Nonprofit and Public Sector Marketing, 20 (2). pp. 299-328. ISSN 1049-5142
Roxas, Hernan Banjo (2007) Clarifying the link between social capital and MSME innovation performance: the role of absorptive capacity. Asia-Pacific Social Science Review, 7 (2). pp. 31-51. ISSN 0119-8386
Hingst, Raymond D. and Lowe, Kevin B. (2007) On the compatibility of Taylorism, targets, technology and teams - evidence from a US Call Centre. In: 7th International Business Research Conference, 3 - 6 Dec 2007, Sydney, Australia.
Maylor, Harvey and Whitty, Stephen (2007) Complexity and project managers' competencies. In: 7th International Research Workshop on Project Management, Aug 2007, Lille, France.
Balachand, Bala and Krishnamurti, Chandrasekhar and Vidanapathirana, Berty (2007) The impact of dividend reduction on shareholders wealth: evidence from Australia. In: 20th Australasian Finance and Banking Conference (AFBC 2007) , 12-14 Dec 2007, Sydney, Australia.
Buckby, Sherrena and Best, Peter J. (2007) Development of a board IT governance (ITG) review model. In: 2007 Accounting & Finance Association of Australia and New Zealand Conference (AFAANZ 2007), 1-3 July 2007, Gold Coast, Australia.
Beven, Peter W. (2007) New product development in start-up technology-based firms (STBFs). [Thesis (PhD/Research)] (Unpublished)
Rowe, Michelle and Pease, Wayne and McLeod, Pauline (2007) Web portals as an exemplar for tourist destinations. In: Encyclopedia of portal technologies and applications. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 1157-1160. ISBN 978-1-59140-989-2
Carter, Leanne and Murray, Peter A. (2007) Defining marketing orientation success through learning cultures. In: 2007 Academy of Marketing Annual Conference: Marketing Theory Into Practice, 3-6 July 2007, Egham, Surrey, UK.
Krishnamurti, Chandrasekhar and Narasimhan, M. S. (2007) Dividend taxation, ownership structure and payout policy: evidence from India. Corporate Ownership and Control, 4 (3). pp. 287-302. ISSN 1727-9232
Rose, Janelle D. (2007) Predicting mature consumers' attitudes towards use of self-service technologies in the financial services context. [Thesis (PhD/Research)] (Unpublished)
Maguire, Heather and Paterson, Ian and Al-Hakim, Latif (2007) The soft side of supply chain management: the importance of trust. In: ANZAM 2007: Managing Our Intellectural and Social Capital, 4-7 Dec 2007, Sydney, Australia.
Whitty, Jon (2006) It's just absurd [In my view]. Project: The Voice of Project Management. p. 9. ISSN 0957-7033
Hingst, Raymond D. (2006) Twentieth century management theory in today's organization - how relevant is a forty-year-old model in the contemporary context of a call center. In: 2006 Business & Economics Society International Conference, 15-19 July 2006, Florence, Italy.
Murray, Peter A. and Blackman, Deborah (2006) Managing innovation through social architecture, learning, and competencies: a new conceptual approach. Knowledge and Process Management, 13 (3). pp. 132-143.
Cater-Steel, Aileen and Grist, Shelly (2006) e-Commerce definition dilemma. In: Encyclopedia of developing regional communities with information and communication technology. Information Science Reference (IGI Global), Hershey, PA, United States, pp. 152-158. ISBN 1-59140-575-0
Murray, Peter A. (2006) Thinking about leadership: contributions and contexts. In: Contemporary issues in management and organisational behaviour. Thomson Learning, Melbourne, Australia, pp. 274-307. ISBN 0 17 012127 5
Hingst, Raymond D. (2006) Tuckman's theory of group development in a call centre context: does it still work? In: 5th Global Conference on Business & Economics, 6-8 July 2006, Cambridge, UK.
Wang, Hua and Cao, Jinli and Zhang, Yanchun (2005) A flexible payment scheme and its role-based access control. IEEE Transactions on Knowledge and Data Engineering, 17 (3). pp. 425-436. ISSN 1041-4347
Ng, Eric (2005) Types of B2B e-business model commonly used: an empirical study on Australian agribusiness firms. Australasian Agribusiness Review, 13. pp. 1-13. ISSN 1442-6951
Ally, Mustafa and Toleman, Mark (2005) A framework for assessing payment security mechanisms and security information on e-commerce web sites. In: 9th Pacific Asia Conference on Information Systems (PACIS 2005), 7-10 July 2005, Bangkok, Thailand.
Ng, Eric (2005) An empirical framework developed for selecting B2B e-business models: the case of Australian agribusiness firms. Journal of Business and Industrial Marketing, 20 (4/5). pp. 218-225. ISSN 0885-8624
Murray, Peter A. and Syed, Jawad (2005) Critical issues in managing age diversity in Australia. Asia Pacific Journal of Human Resources, 43 (2). pp. 210-224. ISSN 1038-4111
Tsai, Heng-Sheng and Gururajan, Raj (2005) Determinants for a generic mobile commerce transformation framework. In: 2005 CollECTeR Conference on eCommerce, 13 July 2005, Sydney, Australia.
Preiss, Kenneth J. and Murray, Peter A. (2005) Fashions of learning: improving supply chain relationships. Supply Chain Management, 10 (1). pp. 18-25. ISSN 1359-8546
Rose, Dennis M. and Waterhouse, Jennifer M. (2005) Graduate employment preferences: implications for 'New Public Management' agencies. In: 9th International Research Symposium on Public Management (IRSPM IX), 6 - 8 Apr 2005, Milan, Italy.
Gururajan, Raj (2005) Implementation of electronic signatures: a discussion on regulatory issues. In: 3rd Annual Conference on Information Science, Technology & Management (CISTM 2005), 24-26 July 2005, India.
Murray, Peter A. and Carter, Leanne (2005) Improving marketing intelligence through learning systems and knowledge communities in Not-for-Profit workplaces. Journal of Workplace Learning, 17 (7). pp. 421-435. ISSN 1366-5626
Lewis, Michael and Shulver, Michael and Johnston, Robert and Mattsson, Jan and Millett, Bruce and Slack, Nigel (2004) Network parenting in international service development. British Journal of Management, 15 (1). pp. 23-28. ISSN 1045-3172
Bridgewater, Sue and Sullivan-Taylor, Bridgette and Johnston, Robert and Mattsson, Jan and Millett, Bruce (2004) The internationalization process and the role of learning in small service firms. In: The process of internationalization: strategic, cultural, and policy perspectives. Academy of International Business (11). Palgrave Macmillan Ltd., London, United Kingdom, pp. 211-231. ISBN 9781403932280
Ally, Mustafa and Toleman, Mark (2004) A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective. In: e-Biz World Conference 2004, 25 Feb 2004, Seoul, Korea.
Wang, Hua (2004) Access management in electronic commerce system. [Thesis (PhD/Research)] (Unpublished)
Leelayouthayotin, Lackana (2004) Factors influencing online purchase intention: the case of health food consumers in Thailand. Other thesis, University of Southern Queensland.
Gururajan, Raj and Hafeez-Baig, Abdul (2004) Implementation difficulties of electronic signatures in the m-commerce environment. In: 3rd International Conference on Information and Management Sciences (IMS2004) , 5-10 June 2004, Dunhuang, China.
Mula, Joseph M. and Ho, N. K. (2004) Managing and controlling family enterprises in changing times - a cross-cultural study of Australian and Sigaporean firms. In: 4th IFERA Annual Research Conference, Sept 2004, Copenhagen, Denmark.
Goekmen, A. S. and Mula, Joseph M. (2004) Managing the family's wealth in unstable times: role of advisers in wealth preservation using the parallel planning process concept. In: 4th International Family Enterprise Research Academy Annual Research Conference (IFERA 2004), Sep 2004, Jonkoping, Sweden.
Erwee, Ronel (2004) Professional doctorates and DBAs in Australia: dilemmas and opportunities to innovate. International Journal of Organisational Behaviour , 7 (3). pp. 394-400.
Roberts, Barbara (2004) The nature and extent of internet-enabled e-business adoption by Australian wineries, and factors affecting this adoption. [Thesis (PhD/Research)] (Unpublished)
Ally, Mustafa and Toleman, Mark (2004) Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective. In: IEEE International Conference on E-Commerce Technology 2004, 6-9 Jul 2004, San Diego.
Ally, Mustafa and Toleman, Mark (2003) Acts of faith. Australian CPA, 73 (10). pp. 60-61.
Chadee, Doren and Qui, Feng and Rose, Elizabeth L. (2003) FDI location at the subnational level: a study of EJV's in China. Journal of Business Research, 56 (10). pp. 835-845. ISSN 0148-2963
Zhou, Peng (2003) Development of MBA education in China: opportunities and challenges for western universities. Business Research Papers of Faculty of Business, 11 (1). pp. 44-73. ISSN 1446-1323
Van Der Vyver, Glen and Lane, Michael S. (2003) Conceptual frames of reference and their influence on e-commerce system development. In: Seeking success in e-business: a multidisciplinary approach. Springer (Kluwer Academic Publishers), Norwell, Mass, United States, pp. 69-90. ISBN 1-4020-7450-6
Gururajan, Raj and Vuori, Timo (2003) Emerging issues in enterprise mobility management. In: 2003 ITS Asia-Australasia Regional Conference, 22-24 June 2003, Perth, Australia.
Sankey, Michael D. and Nooriafshar, Mehryar (2003) Multiple representations in multimedia and e-learning materials: an issue of literacy. In: 1st International Conference on Pedagogies and Learning: New Meanings for a New Millennium, 1-4 Oct 2003, Toowoomba, Australia.
Murray, Peter (2003) Organisational learning, competencies, and firm performance: empirical observations. The Learning Organisation, 10 (5). pp. 305-316. ISSN 0969-6474
Ally, Mustafa (2003) The importance of risk reduction on merchant uptake of real-time credit card payment processing systems. In: CollECTeR (Europe) 2003, 24 June 2003, Galway, Ireland.
Ally, Mustafa and Toleman, Mark (2002) Meeting consumer trust concerns at the checkouts of Australian online retailers. In: ACIS 2002: 13th Australasian Conference on Information Systems, 4-6 Dec 2002, Melbourne, Australia.
Murray, Peter (2002) Cycles of organisational learning: a conceptual approach. Management Decision, 40 (3). pp. 239-247. ISSN 0025-1747
Al-Hakim, Latif (2001) An analogue genetic algorithm for solving job shop scheduling problems. International Journal of Production Research, 39 (7). pp. 1537-1548. ISSN 0020-7543
Moores, Ken and Mula, Joseph (2000) The salience of market, bureaucratic, and clan controls in the management of family firm transitions: some tentative Australian evidence. Family Business Review, 13 (2). pp. 91-106. ISSN 0894-4865
Beckett, Ron and Murray, Peter (2000) Learning by auditing: a knowledge creating approach. TQM Magazine, 12 (2). pp. 125-136. ISSN 0954478X
Dwyer, L. and Murray, Peter and Mott, R. (1998) Continuous improvement in hospitality: a case study approach. Australian Journal of Hospitality Management, 5 (1). pp. 19-32. ISSN 1320-5161
Chapman, Ross L. and Murray, Peter Charles and Mellor, Robert (1997) Strategic quality management and financial performance indicators. International Journal of Quality and Reliability Management, 14 (4). pp. 432-448. ISSN 0265-671X