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Su, Ying and Soar, Jeffrey and Shen, Ningqiao and Al-Hakim, Latif (2014) Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital. In: Lean thinking in healthcare. Healthcare Delivery in the Information Age . Springer, New York, NY. United States, pp. 115-142. ISBN 978-1-4614-8035-8
Sankey, Michael D. and Carter, Helen and Marshall, Stephen and Suddaby, Gordon and Phillips, Rob (2013) ACODE benchmarking: plotting a bright future. In: 30th Australasian Society for Computers in Learning in Tertiary Education Conference (ASCILITE 2013): Electric Dreams, 1-4 Dec 2013, Sydney, Australia.
Huang, Faliang and Zhang, Shichao and Zhu, Xiaofeng (2013) Discovering network community based on multi-objective optimization. Journal of Software, 24 (9). pp. 2062-2077. ISSN 1000-9825
Palmer, Stuart and Holt, Dale and Gosper, Maree and Sankey, Michael and Allan, Garry (2013) Exploring distributed leadership for the quality management of online learning environments. European Journal of Open, Distance and e‐Learning, 16 (2). pp. 61-75.
Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark and Rout, Terry (2013) A tool for IT service management process assessment for process improvement. In: 14th International Conference of Product Focused Software Development and Process Improvement (PROFES 2013), 12-14 Jun 2013, Paphos, Cyprus.
Jantti, Marko and Rout, Terry and Wen, Lian and Heikkinen, Sanna and Cater-Steel, Aileen (2013) Exploring the impact of IT service management process improvement initiatives: a case study approach. In: 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013): Software Process Improvement and Capability Determination , 4-6 Jun 2013, Bremen, Germany.
Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark and Rout, Terry and Shrestha, Anup (2013) Software-mediated process assessment in IT service management. In: 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013), 4-6 Jun 2013, Bremen, Germany.
Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2013) A decision support tool to define scope in IT service management process assessment and improvement. In: 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013), 11-12 Jun 2013, Helsinki, Finland.
Fiedler, Markus and Jiang, Yuming and Zheng, Kan and Chatzimisios, Periklis and Xiang, Wei (2013) ETT special issue on 'quality of experience in wireless multimedia systems' [Editorial]. European Transactions on Telecommunications , 24 (3). pp. 257-258. ISSN 1124-318X
Leong, Raymond and Kavanagh, Marie (2013) A work integrated learning (WIL) framework to develop graduate skills and attributes in an Australian university's accounting program. Asia-Pacific Journal of Cooperative Education, 14 (1). pp. 1-14.
Shrestha, Anup and Collins, Paul and Cater-Steel, Aileen (2013) ITSM process assessments using ISO/IEC 15504 for CSI. Informed Intelligence: ITSMF Australia Bulletin. pp. 10-11.
Holt, Dale and Palmer, Stuart and Munro, Judy and Solomonides, Ian and Gosper, Maree and Hicks, Margaret and Sankey, Michael and Allan, Garry and Hollenbeck, Robert (2013) Leading the quality management of online learning environments in Australian higher education. Australasian Journal of Educational Technology, 29 (3). pp. 387-402. ISSN 1449-3098
Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2012) A model to select processes for IT service management improvement. In: 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location, 3-5 Dec 2012, Geelong, Australia.
Padro, Fernando F. (2012) Giving the body of knowledge a voice. Quality Approaches in Higher Education, 3 (2). pp. 2-6.
Gosper, Maree and Holt, Dale and Palmer, Stuart and Allan, G. and Hicks, M. and Hollenbeck, R. and Munro, Judy and Sankey, Michael and Solmonides, I. (2012) Leading the evaluation of institutional online learning environments for quality enhancement in times of change. In: ASCILITE 2012: 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education: Future Challenges, Sustainable Futures, 25-28 Nov 2012, Wellington, New Zealand.
Chepkwony, Joel and Korir, Michael Kirwa and Lagat, Charles and Mumbo, Hazel Miseda and Odera, Odhiambo (2012) Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industry. European Journal of Business and Social Sciences, 1 (7). pp. 87-96. ISSN 2235-767X
Yeswa, Eunice A. and Okaka, Ochieng and Mutsotso, Stanley N. and Odera, Odhiambo and Mumbo, Hazel Miseda (2012) Impact of internship programme on the performance of public health care institutions. Global Journal of Human Social Science Arts and Humanities, 12 (13). pp. 38-44. ISSN 0975-587X
Kist, Alexander A. and Brodie, Lyn (2012) Quality of service, quality of experience and online learning. In: 42nd ASEE/IEEE Frontiers in Education Conference (FIE 2012): Soaring to new Heights in Engineering Education, 3-6 Oct 2012, Seattle, WA. United States.
Duffield, Stephen and Whitty, Jonathan (2012) A systemic lessons learned and captured knowledge (SLLCK) model for project organizations. In: PMOz 2012 Incorporating the PMI Australia National Conference, 15-16 Aug 2012, Melbourne, Australia.
Lawson, R. and Taylor, T. and Herbert, J. and Fallshaw, E. and French, E. and Hall, C. and Kinash, S. and Summers, J. (2012) Strategies to engage academics in assuring graduate attributes. In: 8th International Conference on Education (ICE 2012): Educational Leadership and Management, 5-7 Jul 2012, Samos, Greece.
Albion, Peter R. (2012) Benchmarking citation measures among the Australian education professoriate. Australian Educational Researcher, 39 (2). pp. 221-235. ISSN 0311-6999
Gous, Peter W. and Martin, Anke and Lawson, Wendy and Kelly, Alison and Fox, Glen P. and Sutherland, Mark W. (2012) QTL associated with barley (Hordeum vulgare) feed quality traits measured through in situ digestion. Euphytica: International Journal on Plant Breeding, 185 (1). pp. 37-45. ISSN 0014-2336
Al-Hakim, Latif and Gong, Xiao Yan (2012) On the day of surgery: how long does preventable disruption prolong the patient journey? International Journal of Health Care Quality Assurance, 25 (4). pp. 322-342. ISSN 0952-6862
Jasman, Anne (2012) From behind closed doors: making the tacit explicit in research supervision practice. International Journal of Organisational Behaviour, 17 (1). pp. 28-41.
Al-Hakim, Latif and Sevdalis, Nick and Arora, Sonal (2012) On surgical disruption: rating, expected operative time or actual wasted time - some comments on Gillepsie et al (2012). BMJ Quality and Safety, 21 (6). p. 532.
Goh, Steven Chingnam (2012) A qualitative study into the innovation and technology transfer process of a micro-manufacturer within a university-industry collaboration context in regional South-East Queensland. [Thesis (PhD/Research)] (Unpublished)
Sankey, Michael and Brown, Mark and Uys, Philip (2011) Do the ACODE benchmarks still cut the mustard or is eLearning maturity just a dream? There is light at the end of the tunnel. In: ASCILITE 2011: 28th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education: Changing Demands, Changing Directions, 4-7 Dec 2011, Hobart, Australia.
Holt, Dale and Palmer, Stuart and Munro, Judy and Quealy, James and Solomonides, Ian and Gosper, Maree and Hicks, Margaret and Sankey, Michael and Louka, Amgad and Hollenbeck, Robert (2011) Evidencing the development of distributed leadership capacity in the quality management of online learning environments (OLEs) in Australian higher education. In: ASCILITE 2011: 28th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education: Changing Demands, Changing Directions, 4-7 Dec 2011, Hobart, Australia.
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Measuring the performance of service orientated IT management. Sprouts: working papers on information environments, systems and organizations, 11 (162). ISSN 1535-6078
Al-Hakim, Latif (2011) Lean thinking for healthcare services: how far does information quality affect the emergency services? In: COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing , 11-13 Nov 2011, Hangzhou, China.
Lawson, Romy and Taylor, Tracy and Fallshaw, Eveline and French, Erica and Hall, Cathy and Kinash, Shelley and Summers, Jane (2011) Hunters and gatherers: strategies for curriculum mapping and data collection for assurance of learning. In: Australian Technology Network Assessment Conference 2011: Meeting the Challenges, 20-21 Oct 2011, Perth, Australia.
Gacenga, Francis and Cater-Steel, Aileen (2011) Performance measurement of IT service management: a case study of an Australian university. In: PACIS 2011: Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.
Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee (2011) Towards a framework and contingency theory for performance measurement: a mixed-method approach. In: PACIS 2011: Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.
Crowther, Frank and Andrews, Dorothy and Abawi, Lindy (2011) The fourth C-B dynamic: micro-pedagogical deepening. In: From school improvement to sustained capacity: the parallel leadership pathway. Corwin (Sage), Thousand Oaks, CA. United States, pp. 87-112. ISBN 978-1-4129-8694-6
Gayatri, Gita and Hume, Margee and Sullivan Mort, Gillian (2011) The role of Islamic culture in service quality research. Asian Journal on Quality, 12 (1). pp. 35-53. ISSN 1598-2688
Kabir, Md Enamul and Wang, Hua and Bertino, Elisa (2011) Efficient systematic clustering method for k-anonymization. Acta Informatica, 48 (1). pp. 51-66. ISSN 0001-5903
Noble, Karen and Lawrence, Jill and Burton, Lorelle J. and Summers, Jane and Gibbings, Peter (2011) An Associate Deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality. DE Quarterly, 7.
McIlveen, Peter, ed. (2011) Australian Journal of Career Development, Vol. 20, No. 2. Australian Council for Educational Research, Camberwell, Victoria.
Jones, R. and Jenkins, F. and Mueller, J. and Boyce, R. and Diener, I. (2011) Management quality achieving excellence in physiotherapy service provision. In: 2011 World Confederation for Physical Therapy Conference (WCPT 2011) , 20-23 Jun 2011, Amsterdam, Netherlands.
Dinham, Stephen and Crowther, Frank (2011) Sustainable school capacity building – one step back, two steps forward? Journal of Educational Administration, 49 (6). pp. 616-623. ISSN 0957-8234
Campbell, Glenn (2010) A review of the quality of reinstatement in Queensland survey plans and identification plans. In: Queensland Surveying and Spatial Conference 2010 (QSSC 2010), 1-3 Sept 2010, Brisbane, Queensland.
Kennedy, Ursula J. and Hassall, Tony and Deegenaars, Mark and Rhymer, Dylan and Learmonth, Robert P. (2010) Influence of bunch exposure in a commercial Queensland vineyard on chardonnay and shiraz fruit and wine quality. In: 14th Australian Wine Industry Technical Conference, 3-8 Jul 2010, Adelaide, Australia.
Cater-Steel, Aileen and Toleman, Mark (2010) IT service management standards: education challenges. In: New applications in IT standards: developments and progress. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 225-241. ISBN 978-1-60566-946-5
Neville, Christine and Hangan, Catherine and Eley, Diann and Weir, Jim and Quinn, John and Meehan, Tom (2010) The review and revision of 'Standards of practice for mental health nurses in Australia'. Journal of Psychiatric and Mental Health Nursing, 17 (1). pp. 87-93. ISSN 1351-0126
Kennedy, Ursula J. (2010) Crop thinning of merlot - a Queensland perspective. Australian Viticulture, 14 (1). pp. 27-28. ISSN 1329-0436
Kennedy, Ursula J. and Learmonth, Robert P. and Hassall, Tony and Playsted, Cameron (2010) Crop thinning of merlot in Queensland – influence of timing of thinning on grape quality. In: 8th International Symposium on Grapevine Physiology and Biotechnology: 21st Century Grape Research: Challenges and Opportunities, 23-28 Nov 2008, Adelaide, South Australia.
Yong, Jianming and Bertino, Elisa (2010) Digital identity enrolment and assurance support for VeryIDX. In: CSCWD 2010: 14th International Conference on Computer Supported Cooperative Work in Design , 14-16 Apr 2010, Shanghai, China.
Su, Ying and Al-Hakim, Latif (2010) Intelligent control model for checking data quality in hospital process management. In: 2nd International Conference on Industrial Mechatronics and Automation (ICIMA 2010) , 30-31 May 2010, Wuhan, China.
Collins, Pauline and Brackin, Toni and Hart, Caroline (2010) Rocky rhetoric and hard reality: the academic's dilemma surrounding assessment. Legal Education Review, 20 (1-2). pp. 129-164. ISSN 1033-2839
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2010) An international analysis of IT service management benefits and performance measurement. Journal of Global Information Technology Management, 13 (4). pp. 28-63. ISSN 1097-198X
Su, Ying and Huang, Jinghua and Al-Hakim, Latif (2010) A methodology to assure measurement data quality for key engineering materials. In: AMT 2010: 1st International Conference on Advanced Measurement and Test (AMT 2010), 15-16 May 2010, Sanya, China.
Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) Using institutionalism as a lens to examine ITIL adoption and diffusion. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.
Alcaraz, Celeste and Hume, Margee and Sullivan Mort, Gillian (2009) Creating sustainable practice in a museum context: adopting service-centricity in non-profit museums. Australasian Marketing Journal, 17 (4). pp. 219-229. ISSN 1441-3582
Al-Hakim, Latif and Gong, Xiao Yan (2009) Preventable variation within operating rooms: information quality perspective. In: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Managing Virtual Organisations and Information in the Era of Globalisation (COINFO'09), 21-23 Nov 2009, Beijing, China.
Bichel, Mitchell Neil (2009) Investigation of the quality management system at Lockyer Valley Regional Council. [USQ Project] (Unpublished)
Taylor, Oliver John (2009) Market segmentation for improved efficiency of Ipswich water supply system. [USQ Project] (Unpublished)
Reinbott, Nigel (2009) A review and update of the supply chain documentation within Amcor Flexibles. [USQ Project] (Unpublished)
Su, Ying and Peng, Jie and Al-Hakim, Latif (2009) Building an open lab on information quality for future computer education. In: ICCSE 2009: International Conference on Computer Science and Education, 25-28 Jul 2009, Nanning, China.
Cater-Steel, Aileen (2009) IT service departments struggle to adopt a service-oriented philosophy. International Journal of Information Systems in the Service Sector, 1 (2). pp. 69-77. ISSN 1935-5688
Cater-Steel, Aileen and Toleman, Mark (2009) Education for IT service management standards. In: Selected readings on information technology management: contemporary issues. Information Science Reference (IGI Global), Hershey PA, USA, pp. 293-306. ISBN 978-1-60566-092-9
Tiong, Chee Ing and Cater-Steel, Aileen and Tan, Wui-Gee (2009) Measuring return on investment from implementing ITIL: a review of the literature. In: Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, pp. 408-422. ISBN 978-1-60566-008-0
Buckby, Sherrena and Best, Peter and Stewart, Jenny (2009) The current state of information technology governance literature. In: Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey, PA. USA, pp. 1-43. ISBN 978-1-60566-008-0; eISBN 978-1-60566-009-7
Fogarty, Gerard J. and Buikstra, Elizabeth (2008) A test of direct and indirect pathways linking safety climate, psychological health, and unsafe behaviours. International Journal of Applied Aviation Studies, 8 (2). pp. 199-210. ISSN 1546-3214
Li, Ling-yee and Ogunmokun, Gabriel O. (2008) An empirical study of manufacturing flexibility of exporting firms in China: how do strategic and organizational contexts matter? Industrial Marketing Management, 37 (6). pp. 738-751. ISSN 0019-8501
Cater-Steel, Aileen and Pollard, Carol (2008) Conflicting views on ITIL implementation: managed as a project-or business as usual? In: 2008 Information Resources Management Association (IRMA) International Conference, 18-20 May 2008, Niagara Falls, Ontario, Canada.
Quinlan, Kevin and Treverrow, Neil and O'Hare, Paul and Slaughter, Geoff and Mason, R. and Wallace, Helen (2008) Adoption of quality management systems in macadamia. Project Report. Horticulture Australia Ltd., Sydney, Australia.
Al-Hakim, Latif (2008) Surgical disruption: information quality perspective. International Journal of Information Quality, 2 (2). pp. 192-204. ISSN 1751-0457
Andrews, Dorothy (2008) Working together to enhance school outcomes: an Australian case study of parallel leadership. Leading and Managing, 14 (2). pp. 45-60. ISSN 1329-4539
Dunn, Mark T. and Billingsley, John (2007) The use of machine vision for assessment of fodder quality. In: M2VIP 2007: 14th Annual Conference on Mechatronics and Machine Vision in Practice, 3-5 Dec 2007, Xiamen, China.
Coaker, Warren (2007) How engineers become CEOs - implications for education and training. [USQ Project] (Unpublished)
Price, Daniel (2007) A comparative review of attributes of engineers in senior management roles. [USQ Project] (Unpublished)
Chow, Kai Wen (2007) Implications for engineers aspiring to become top-senior managers. [USQ Project] (Unpublished)
Al-Hakim, Latif (2007) Information quality factors affecting innovation process. International Journal of Information Quality, 1 (2). pp. 162-176. ISSN 1751-0457
Cater-Steel, A. and McBride, Neil (2007) IT service management improvement - actor network perspective. In: 15th European Conference on Information Systems (ECIS 2007) , 7-9 Jun 2007, St Gallen, Switzerland.
Al-Hakim, Latif (2007) E-innovation: information quality perspective. In: ISMOT 2007: Managing Total Innovation and Open Innovation in the 21st Century, 1-3 Jun 2007, Hangzhou, China.
Maia, Aline de H. N. and Meinke, Holger and Lennox, Sarah and Stone, Roger (2007) Inferential, nonparametric statistics to assess the quality of probabilistic forecast systems. Monthly Weather Review, 135 (2). pp. 351-362. ISSN 0027-0644
Al-Hakim, Latif, ed. (2007) Challenges of managing information quality in service organizations. Information Quality Management . Idea Group Publishing (IGI Global), Hershey, PA, United States. ISBN 1-59904-420-X
Al-Hakim, Latif (2007) Editorial [to inaugural issue of International Journal of Information Quality]. International Journal of Information Quality, 1 (1). pp. 1-4. ISSN 1751-0457
Al-Hakim, Latif (2007) Information quality function deployment. In: Challenges of managing information quality in service organizations. Information Quality Management . Idea Group Publishing (IGI Global), Hershey, PA, United States, pp. 26-50. ISBN 1-59904-420-X
Al-Hakim, Latif, ed. (2007) Information quality management: theory and applications. Information Quality Management . Idea Group Publishing (IGI Global), Hershey, PA, United States. ISBN 1-59904-024-7 (hbk); 1-59904-025-5 (pbk)
Al-Hakim, Latif (2007) Operations and information quality management: current trends and future directions. In: Emerging Perspectives of Decision Making in a New Globalized Word: Theory, Practice and Future Directions, 17-20 Oct 2007, Bangkok, Thailand.
Al-Hakim, Latif (2007) Preface to [Challenges of managing information quality in service organizations]. In: Challenges of managing information quality in service organizations. Information Quality Management . Idea Group Publishing (IGI Global), Hershey, PA, United States, ix-xxii. ISBN 1-59904-420-X
Al-Hakim, Latif (2007) Preface to [Information quality management: theory and applications]. In: Information quality management: theory and applications. Information Quality Management . Idea Group Publishing (IGI Global), Hershey, PA, United States, viii-xxi. ISBN 1-59904-024-7
Al-Hakim, Latif (2007) Procedure for mapping information flow: a case of surgery management process. In: Information quality management: theory and applications. Information Quality Management . Idea Group Publishing (IGI Global), Hershey, PA, United States, pp. 168-188. ISBN 1-59904-024-7
Al-Hakim, Latif (2007) The effect of information quality on surgery process variation. In: IRMA 2007: Managing Worldwide Operations and Communications with Information Technology, 19-23 May 2007, Vancouver, Canada.
Hughes, Neil (2006) Accuracy of volumes from MX(moss) design software. [USQ Project] (Unpublished)
Beer, Craig (2006) Quality assurance system in a small surveying firm. [USQ Project] (Unpublished)
Rizzo Naudi, Antonello (2005) A quality assurance system at the Land Survey and Mapping Unit (Malta). [USQ Project] (Unpublished)
Patterson, Elizabeth and Forrester, Kim and Price, Kay and Hegney, Desley (2005) Risk reduction in general practice and the role of the receptionist. Journal of Law and Medicine, 12 (3). pp. 340-347. ISSN 1320-159X
Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2005) Addressing the challenges of replications of surveys in software engineering research. In: ISESE 2005: on Empirical Software Engineering, 17-18 Nov 2005, Noosa Heads, Australia.
Jocumsen, Adrienne (2005) Assessment of fresh beef quality by Australian consumers at the point of purchase. In: ANZMAC 2005 Conference: Broadening the Boundaries, 5-7 December 2005, Freemantle, Australia.
McNickle, Don and Addie, Ron (2005) Comparing different approaches to the use of DiffServ in the internet. In: IEEE Annual International Region 10 Conference (TENCON 2005): , 21-24 Nov 2005, Melbourne, Australia.
Kong, Chan Nam (2005) Outsourcing total plant maintenance in Singapore petrochemical industry:a critical perspective. Other thesis, University of Southern Queensland.
Hampson, Veronica M.-M. and Best, Peter J. (2005) A framework for assessing the effectiveness of performance measurement practices. In: 3rd Conference On Performance Measurement And Management Control, 22-23 Sep 2005, Nice, France. (Unpublished)
Fulcher, Robert (2004) Teaching engineering management in a flexible learning environment. In: AaeE 2004: Creating Flexible Learning Environments, 27-29 Sept 2004 , Toowoomba, Australia.
Soin, Sarvnandan S. (2004) Critical success factors in supply chain management at high technology companies. Other thesis, University of Southern Queensland.
Eddington, Ian (2003) The SH&E agenda: globalisation and reputable business management. Safety Management (Octobe). pp. 4-34. ISSN 0377-8592
Murray, Peter and Chapman, Ross (2003) From continuous improvement to organisational learning: developmental theory. The Learning Organization: the International Journal of Knowledge and Organizational Learning Management, 10 (5). pp. 272-282. ISSN 0969-6474
Cater-Steel, Aileen (2002) Software process evaluation: experience report. Electronic Journal of Information Systems Evaluation, 5 (2).
Cater-Steel, Aileen (2000) Software process evaluation: experience report from down under. In: 7th European Conference on Information Technology Evaluation (ECITE 2000), Sep 2000, Dublin, Ireland.
Fogarty, Gerard J. and Catts, R. and Forlin, Chris (2000) Identifying shortcomings in the measurement of service quality. Journal of Outcome Measurement, 4 (1). pp. 431-452. ISSN 1090-655X
Nash, Mary-Elizabeth and McLendon, Emory (1999) Teaching excellence: creating a definition through a school-based process. Catholic School Studies, 72 (2). pp. 56-59. ISSN 0813-5827
Perry, Chad (1997) Total quality management and reconceptualising management in Africa. International Business Review, 6 (3). pp. 233-243. ISSN 0969-5931
Chapman, Ross L. and Murray, Peter Charles and Mellor, Robert (1997) Strategic quality management and financial performance indicators. International Journal of Quality and Reliability Management, 14 (4). pp. 432-448. ISSN 0265-671X