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Prof Mark Toleman
Business
University of Southern Queensland

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  1. A proposal and evaluation of a design method in design science research
  2. A model to select processes for IT service management improvement
  3. Alleviating design silence in design science research: a proposal of a design method
  4. IT service management: towards a contingency theory of performance measurement
  5. Measuring the performance of IT service management
  6. itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey
  7. Measuring the performance of service orientated IT management
  8. Measuring IT service management performance: a model development
  9. IT service management: towards a contigency theory of performance measurement
  10. Keeping score: measuring ITSM performance