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Dr Aileen Cater-Steel
Business
University of Southern Queensland

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1Transforming IT service management - the ITIL impact
2An evaluation of software development practice and assessment-based process improvement in small software development firms
3Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors
4Implementing centralised IT service management: drawing lessons from the public sector
5Integration of service management with CMMI ® and SPICE
6Challenge of adopting multiple process improvement frameworks
7itSMF Australia 2006 Conference: summary of ITIL adoption survey responses
8ICT governance - radical restructure
9Factors influencing the decisions of SMEs to purchase software package upgrades
10Conflicting views on ITIL implementation: managed as a project-or business as usual?