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Dr Francis Gacenga
Business and Law
University of Southern Queensland

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  1. IT service management: towards a contingency theory of performance measurement
  2. Measuring the performance of IT service management
  3. Measuring the performance of service orientated IT management
  4. Measuring IT service management performance: a model development
  5. IT service management: towards a contigency theory of performance measurement
  6. Keeping score: measuring ITSM performance

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1Keeping score: measuring ITSM performance
2Measuring the performance of IT service management
3Measuring the performance of service orientated IT management
4Measuring IT service management performance: a model development
5IT service management: towards a contingency theory of performance measurement
6IT service management: towards a contigency theory of performance measurement