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Dr Wui-Gee Tan
Business
University of Southern Queensland

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  1. A proposal and evaluation of a design method in design science research
  2. A model to select processes for IT service management improvement
  3. Alleviating design silence in design science research: a proposal of a design method
  4. IT service management: towards a contingency theory of performance measurement
  5. itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey
  6. Measuring the performance of service orientated IT management
  7. Measuring IT service management performance: a model development
  8. IT service management: towards a contigency theory of performance measurement
  9. Keeping score: measuring ITSM performance
  10. Towards a framework and contingency theory for performance measurement: a mixed-method approach