Cater-Steel, Aileen and Tan, Wui-Gee (2005) Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors. In: 2005 IT Governance International Conference, 14-16 Nov 2005, Auckland, New Zealand.
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[Abstract]: Despite the phenomenal popularity of ITIL as reported in IT practitioner magazines, there has been little academic research published to date about issues related to ITIL adoption and implementation. After reviewing current literature, this research provides preliminary findings from a survey conducted at the recent Australian itSMF conference. All 110 respondents have adopted ITIL, and ITIL implementation progress is associated with the staff size of the organisation and also the number of IT staff. Surprisingly, private sector firms are more advanced than public sector organisations in ITIL implementation. Less than one third of respondents are also implementing CobiT, and for these organisations, ITIL progress is further advanced than CobiT implementation. More than half the respondents are of the opinion that ITIL has met or exceeded their expectations.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Uncontrolled Keywords:||IT service management, IT infrastructure library, ITIL, control objectives for information and related technology, CobiT.|
|Fields of Research (FOR2008):||08 Information and Computing Sciences > 0806 Information Systems > 080610 Information Systems Organisation|
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
|Subjects:||280000 Information, Computing and Communication Sciences|
|Socio-Economic Objective (SEO2008):||UNSPECIFIED|
|Deposited On:||11 Oct 2007 10:33|
|Last Modified:||10 Feb 2012 12:55|
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