Developing and implementing an action-oriented staff survey: Queensland Health and the 'Better Workplaces' initiative

Jury, Ceri and Machin, M. Anthony and Phillips, Jan and Goh, Hong Eng and Olsen, Shaney P. and Patrick, Jeff (2009) Developing and implementing an action-oriented staff survey: Queensland Health and the 'Better Workplaces' initiative. Australian Health Review, 33 (3). pp. 365-370. ISSN 0156-5788

Abstract

Queensland Health implemented the “Better Workplaces” staff opinion survey (the survey) in May 2006. The initiative stands as the largest single staff survey ever conducted in Queensland, and one of the largest in Australia. This case study outlines the process of this project, the outcomes to date and some of the pitfalls and successes along the way. Logistically it involved 37 health service districts and 10 corporate areas spread across the state. The survey process incorporated four survey periods over two years. The aim of the survey was: to improve workplace culture at the local level and across the organisation as a whole. Workplace culture is defined by Cole as “The collection of unwritten rules, codes of behaviour and norms by which people operate, how we do things around here”. Queensland Health proposed to improve its workplace culture by listening to staff and developing and driving targeted action plans following the survey with each district and division to create a climate of trust, respect, and innovation among staff which will ultimately improve patient outcomes. “. . . The creation of a culture that is free of blame and encourages an open examination of error and failure is a key feature of services dedicated to quality improvement and to learning.”


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to Published version due to publisher copyright restrictions.
Depositing User: Mrs Melissa Jarick
Faculty / Department / School: Historic - Faculty of Sciences - Department of Psychology
Date Deposited: 25 Aug 2010 23:53
Last Modified: 03 Jul 2013 00:00
Uncontrolled Keywords: staff surveys; Queensland Health; Better Workplaces initiative
Fields of Research (FOR2008): 17 Psychology and Cognitive Sciences > 1701 Psychology > 170103 Educational Psychology
17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
17 Psychology and Cognitive Sciences > 1701 Psychology > 170106 Health, Clinical and Counselling Psychology
Socio-Economic Objective (SEO2008): C Society > 92 Health > 9299 Other Health > 929999 Health not elsewhere classified
E Expanding Knowledge > 97 Expanding Knowledge > 970117 Expanding Knowledge in Psychology and Cognitive Sciences
Identification Number or DOI: doi: 10.1071/AH090365
URI: http://eprints.usq.edu.au/id/eprint/8538

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