Learner support in networked learning communities: opportunities and challenges

Abstract

In the last decade, universities have embraced flexible Open and Distance Learning (ODL) programs to open and cater to new markets for higher education. The ground has shifted quickly in favor of the flexibility and power of networked communications technologies to provide service to increasingly diverse and dispersed student cohorts. As a result, networked learning has emerged as an attractive option in the provision of ODL programs. In order for networked learning to be a viable long-term means of provision, it must demonstrate an ability to support learning in a sustainable way. This paper examines learner support in networked learning by identifying both opportunities for provision of high quality learner support and challenges to sustainable learner support in networked environments. In particular it examines the role of dialogue and collaboration in networked learning communities as well as the potential for networked communications infrastructure to support learning.