Perry, Nathan and Wiggins, Mark and Childs, Merilyn and Fogarty, Gerard (2009) Decision support for competent and expert firefighters. In: IOP 2009: Meeting the Future: Promoting Sustainable Organisational Growth, 25-28 Jun 2009, Sydney, Australia.
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Decision support systems have been proposed as a mechanism through which operator performance can be improved. However, before such systems can be implemented, the interaction between the system and the user needs to be understood. The current study investigated competent and expert firefighters' interaction with three levels of decision support system interfaces, one full processing interface, and two levels of reduced processing interfaces. The results revealed that competent firefighters accessed significantly more feature displays and made significantly more recursions of feature displays than expert fire fighters when using the Full processing DSS interface. However, this difference was not evident when participants used the reduced processing interfaces. Expert firefighters made more accurate decisions than competent firefighters, possibly due to the acquisition of features that were more relevant to the decision task. Therefore, mechanisms may be needed to ensure that competent operators process relevant information when making decisions.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||Author version not held.|
|Uncontrolled Keywords:||decision support systems; decision making; fire-fighting|
|Fields of Research (FOR2008):||08 Information and Computing Sciences > 0806 Information Systems > 080605 Decision Support and Group Support Systems|
17 Psychology and Cognitive Sciences > 1702 Cognitive Sciences > 170202 Decision Making
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150311 Organisational Behaviour
|Socio-Economic Objective (SEO2008):||E Expanding Knowledge > 97 Expanding Knowledge > 970117 Expanding Knowledge in Psychology and Cognitive Sciences|
|Deposited On:||02 Sep 2010 11:43|
|Last Modified:||21 Dec 2012 18:00|
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