Al-Hakim, Latif (2004) Web-mobile-based hospital information system. In: 2004 Information Resources Management Association (IRMA) International Conference, 23-26 May 2004, New Orleans, LA, United States.
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Waiting lists are of great concern to healthcare executives because of their societal and political priority. This paper presents a web mobile-based system for managing waiting lists in hospitals. It challenges the traditional hospital strategies for managing waiting lists with a dual aim. First, to improve customer satisfaction in an environment that often imposes unexpected and unexplained deviation from the planned activities and second, to create a system that is an effective decision support systems for waiting list management. The paper uses IDEF0 to map the waiting list management process and fuzzy logics to deal with the dynamic nature of the process.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||Electronic version not held.|
|Uncontrolled Keywords:||service quality; waiting lists; hospital administration|
|Fields of Research (FOR2008):||15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory|
|Socio-Economic Objective (SEO2008):||UNSPECIFIED|
|Deposited On:||06 Aug 2010 21:09|
|Last Modified:||27 Jul 2011 12:18|
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