Theoretical framework for mapping information of social- technical processes: a case of operating theatre waiting list management process

Foo, Gerhardine and Al-Hakim, Latif (2006) Theoretical framework for mapping information of social- technical processes: a case of operating theatre waiting list management process. In: Information Resources Management Association International Conference (IRMA 2006): Emerging Trends and Challenges in Information Technology Management, 21-24 May 2006, Washington DC, USA.

Abstract

This paper develops a theoretical framework for mapping the social-technical process and in specific the Operating Theatre Waiting List process. It uses the technique IDEF0 and employs coordination theory and Sociotechnical systems theory. It concludes that the developed theoretical framework is useful for redesigning social-technical processes particularly those of the Operating Theatre Waiting List's. The motivation for this research is to find an effective information mapping tool that can provide a valid platform for evaluating different OTWL scenarios to enable the most applicable design to be selected. It is hoped that with better design of information flow that allows effective coordination of activities of the OTWL process, the quality of healthcare will improve.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: This paper appears in the book, Emerging Trends and Challenges in Information Technology Management, Volume 1 and Volume 2 edited by Mehdi Khosrow-Pour © 2006, Idea Group Inc.
Depositing User: Dr Latif Al-Hakim
Faculty / Department / School: Historic - Faculty of Business - Department of Management and Organisational Behaviour
Date Deposited: 03 May 2010 06:13
Last Modified: 02 Jul 2013 23:48
Uncontrolled Keywords: information mapping; operating theatre waiting list management
Fields of Research (FOR2008): 11 Medical and Health Sciences > 1117 Public Health and Health Services > 111711 Health Information Systems (incl. Surveillance)
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111709 Health Care Administration
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
Socio-Economic Objective (SEO2008): B Economic Development > 89 Information and Communication Services > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified
URI: http://eprints.usq.edu.au/id/eprint/7553

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