Procedure for mapping information flow: a case of surgery management process

Al-Hakim, Latif (2007) Procedure for mapping information flow: a case of surgery management process. In: Information quality management: theory and applications. Information Quality Management . Idea Group Publishing (IGI Global), Hershey, PA, United States, pp. 168-188. ISBN 1-59904-024-7

Abstract

[Abstract]: This chapter considers information flow an important dimension of information quality and proposes a procedure for mapping information flow. The surgery management process (SMP) of a public hospital is used as a case in which to illustrate the steps of the developed procedure. The chapter discusses the issues that make information mapping of SMP a challenging task and explains the difficulties associated with traditional process mapping techniques in determining the interdependencies and information flow within and between various elements of SMP activities. The proposed procedure integrates a structured process mapping technique known as IDEFO with another structured technique referred to as dependency structured matrix (DSM) to map the information flow within SMP. The chapter indicates that it is possible to reduce feedback from other activities that affect the performance of SMP by administratively controlling the information flow through certain activities of SMP.


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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Chapter 8. Permanent restricted access to paper due to publisher copyright restrictions. See the Website location above for details. Print copy held in USQ Library at call no. 658.4038 Inf.
Depositing User: Dr Latif Al-Hakim
Faculty / Department / School: Historic - Faculty of Business - Department of Management and Organisational Behaviour
Date Deposited: 27 Jul 2011 00:23
Last Modified: 28 Feb 2012 05:31
Uncontrolled Keywords: information quality; tracking; processes
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Socio-Economic Objective (SEO2008): B Economic Development > 89 Information and Communication Services > 8903 Information Services > 890301 Electronic Information Storage and Retrieval Services
URI: http://eprints.usq.edu.au/id/eprint/7550

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