Lindsay, Valerie and Chadee, Doren and Mattsson, Jan and Johnston, Robert (2004) Knowledge flows in international services firms: a conceptual model. In: Mahnke , Volke and Pedersen , Torben, (eds.) Knowledge flows, governance and the multinational enterprise: frontiers in international management research. Palgrave Macmillan Ltd., Hampshire, UK, pp. 177-194. ISBN 1-4039-3311-1
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This essay fills a significant gap in the literature on the internationalization of services, by focusing on the process of knowledge flows between parent firms and their foreign subsidiaries, and its associated impact on organizational learning and competency development. We utilize and extend the model of knowledge flows across multinational corporations developed by Gupta and Govindarajan (2000). Unlike these authors, we do not distinguish between knowledge types, but rather, consider the process of knowledge transfer, where knowledge is perceived in a general way. The knowledge transfer process in service firms, however, is more likely to involve context-specific knowledge than in manufacturing firms. While also recognizing important differences between different types of services, for example, in locational embeddedness and context-specificity, this research does not attempt to differentiate between types of service firms.
|Item Type:||Book Chapter (Commonwealth Reporting Category B)|
|Additional Information:||Permanent restricted access to published version due to publisher's copyright restrictions. Print copy not held in USQ Library.|
|Uncontrolled Keywords:||knowledge management, technology transfer-management, corporate governance, international business enterprises-management, business networks|
|Fields of Research (FOR2008):||15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150308 International Business|
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
|Socio-Economic Objective (SEO2008):||B Ecomonic Development > 91 Economic Framework > 9199 Other Economic Framework > 919999 Economic Framework not elsewhere classified|
|Deposited On:||26 May 2010 11:17|
|Last Modified:||16 Nov 2011 13:15|
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