Knowledge flows in international services firms: a conceptual model

Lindsay, Valerie J. and Chadee, Doren and Mattsson, Jan and Johnston, Robert (2003) Knowledge flows in international services firms: a conceptual model. In: Knowledge flows, governance and the multinational enterprise: frontiers in international management research. Palgrave Macmillan Ltd., Hampshire, United Kingdom, pp. 177-194. ISBN 978-1-4039-3311-9

Abstract

This essay fills a significant gap in the literature on the internationalization of services, by focusing on the process of knowledge flows between parent firms and their foreign subsidiaries, and its associated impact on organizational learning and competency development. We utilize and extend the model of knowledge flows across multinational corporations developed by Gupta and Govindarajan (2000). Unlike these authors, we do not distinguish between knowledge types, but rather, consider the process of knowledge transfer, where knowledge is perceived in a general way. The knowledge transfer process in service firms, however, is more likely to involve context-specific knowledge than in manufacturing firms. While also recognizing important differences between different types of services, for example, in locational embeddedness and context-specificity, this research does not attempt to differentiate between types of service firms.


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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to published version due to publisher's copyright restrictions. Print copy not held in USQ Library.
Depositing User: Prof Doren Chadee
Faculty / Department / School: Historic - Faculty of Business - Department of Marketing and Tourism
Date Deposited: 26 May 2010 01:17
Last Modified: 03 Oct 2013 07:21
Uncontrolled Keywords: knowledge management; technology transfer-management; corporate governance; international business enterprises; business networks
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150308 International Business
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
Socio-Economic Objective (SEO2008): B Economic Development > 91 Economic Framework > 9199 Other Economic Framework > 919999 Economic Framework not elsewhere classified
Identification Number or DOI: doi: 10.1057/9780230523876
URI: http://eprints.usq.edu.au/id/eprint/7324

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