The influence of top management global orientation and partnership quality on the performance of offshore information technology service providers in India

Chadee, Doren and Raman, Revti (2009) The influence of top management global orientation and partnership quality on the performance of offshore information technology service providers in India. In: AIB 2009: Is the World Flat or Spiky? Implications for International Business, 27-30 Jun 2009, San Diego, USA.

Abstract

This paper investigates how the global orientation of top management and their ability to manage partnerrelationships impact on the performance of offshore service providers (OSP) in the IT sector. Based on a sample of 68 offshore IT service providers in India, the results suggest that although individually both global orientation of top management and relationship management contribute positively to the performance of OSPs, firms with higher global orientation are better at managing their client relationship and perform better. The implications of the mediating effects of top management global orientation are discussed fully. (For more information, please contact: Doren Chadee, University of Southern Queensland, Australia: chadee@usq.edu.a


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: (c) 2009 Academy of International Business. Conference proceedings consists of only the abstracts of papers presented at the conference.
Depositing User: Prof Doren Chadee
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 22 Jun 2010 02:24
Last Modified: 02 Jul 2013 23:45
Uncontrolled Keywords: off shore service providers; top management; global orientation; relationship management; top management; global orientation
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150308 International Business
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150311 Organisational Behaviour
16 Studies in Human Society > 1604 Human Geography > 160403 Social and Cultural Geography
Socio-Economic Objective (SEO2008): B Economic Development > 89 Information and Communication Services > 8902 Computer Software and Services > 890205 Information Processing Services (incl. Data Entry and Capture)
URI: http://eprints.usq.edu.au/id/eprint/7290

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