Relationships, the role of individuals and knowledge flows in the internationalisation of service firms

Lindsay, Valerie and Chadee, Doren and Mattsson, Jan and Johnston, Robert and Millett, Bruce (2003) Relationships, the role of individuals and knowledge flows in the internationalisation of service firms. International Journal of Service Industry Management, 14 (1). pp. 7-35. ISSN 0956-4233

Abstract

This article develops a new conceptual model of knowledge flows within international service firms. Our model takes explicit account of the critical role of relationships and the individual as being central to the process of knowledge transfer for service firms. The model is then validated with data collected from five international service firms using critical event analysis techniques. The findings reinforce our contention that the individual plays a critical role in the process of knowledge transfer and that relationships form an integral part of this process. The implications of this finding are also discussed.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Author version not held.
Depositing User: Prof Doren Chadee
Faculty / Department / School: Historic - Faculty of Business - Department of Marketing and Tourism
Date Deposited: 08 Apr 2010 11:28
Last Modified: 03 Oct 2013 06:20
Uncontrolled Keywords: individual behaviour; knowledge transfer; service operations; international business
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150308 International Business
15 Commerce, Management, Tourism and Services > 1504 Commercial Services > 150499 Commercial Services not elsewhere classified
Socio-Economic Objective (SEO2008): B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management
Identification Number or DOI: doi: 10.1108/09564230310465976
URI: http://eprints.usq.edu.au/id/eprint/7214

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