Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) Using institutionalism as a lens to examine ITIL adoption and diffusion. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.
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This study uses institutional theory as a lens to examine the increasing global diffusion of the Information Technology Infrastructure Library (ITIL) and the motivation of individual organisations to adopt the framework. The history of ITIL is provided to illustrate how the framework has travelled through time and space. The register of organisations certified to the international standard for IT service management is analysed. Case studies reveal factors influencing the decision by managers to adopt ITIL and provide evidence to illustrate that coercive, normative and mimetic pressures have influenced the isomorphic adoption and diffusion of ITIL.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||Authors retain copyright. Cater-Steel, Tan & Toleman © 2009. The authors assign to educational and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on the World Wide Web. Any other usage is prohibited without the express permission of the authors.|
|Uncontrolled Keywords:||institutional theory; IT service management; IT infrastructure library; ITIL; case study; ISO/IEC 20000|
|Subjects:||280000 Information, Computing and Communication Sciences > 280100 Information Systems > 280102 Information Systems Management|
|Depositing User:||Dr Aileen Cater-Steel|
|Date Deposited:||21 Dec 2009 02:38|
|Last Modified:||02 Jul 2013 23:32|
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