Modelling the interactions among factors that influence successful computerisation of small businesses

Fogarty, Gerard J. and Armstrong, Bruce (2009) Modelling the interactions among factors that influence successful computerisation of small businesses. Australasian Journal of Information Systems, 15 (2). pp. 73-89. ISSN 1449-8618

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Abstract

[Abstract]: Identification of factors that contribute to computer-based information systems success is of crucial importance to the small business sector. Central to this process is the task of building conceptual models of interacting variables that contribute to success. The present study used structural equation modeling to test a model that embraced four broad groups of variables, including background characteristics of the organization, background characteristics of the Chief Executive Officer, decision making processes, and a cluster of variables relating to the performance of the system itself. The outcome variable was user satisfaction. A self-report instrument called the Implementation Survey for Computer Based Information Systems (IS-CBIS) was used to collect data from 171 regional small businesses located on the East Coast of Australia. Results showed that, although the performance of the system was the immediate determinant of satisfaction, the background variables had both direct and indirect (mediated) effects on user satisfaction. These findings emphasise the importance of going beyond the immediate surrounds of a computing environment if one wishes to explain the factors that influence CBIS success in small businesses.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. The correct APA citation for this article is: Fogarty, G., & Armstrong, B. (2009). Modelling the interactions among variables that influence successful computerisation of small businesses.Australasian Journal of Information Systems, 15 (2), 73-89.
Depositing User: Prof. Gerry Fogarty
Faculty / Department / School: Historic - Faculty of Sciences - Department of Psychology
Date Deposited: 18 Nov 2009 05:24
Last Modified: 02 Jul 2013 23:29
Uncontrolled Keywords: CBIS success, computer satisfaction, IS success, small business computing
Fields of Research (FOR2008): 08 Information and Computing Sciences > 0806 Information Systems > 080602 Computer-Human Interaction
17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective (SEO2008): B Economic Development > 89 Information and Communication Services > 8903 Information Services > 890301 Electronic Information Storage and Retrieval Services
URI: http://eprints.usq.edu.au/id/eprint/6122

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