A qualitative analysis of intellectual capital in social service non-profit organisations: a theory-practice divide

Kong, Eric and Ramia, Gaby (2010) A qualitative analysis of intellectual capital in social service non-profit organisations: a theory-practice divide. Journal of Management and Organization, 16 (5). pp. 656-676. ISSN 1833-3672

Abstract

The paper contributes to debates on non-profit strategy, first by arguing that intellectual capital (IC) can be utilised as a non-profit strategic management conceptual framework and second by highlighting nuances in the meaning and significance of IC. In responding to the public management agendas of government, non-profit organisations (NPOs) have had to commercialise their strategies. On the basis of data from in-depth interviews with 35 senior non-profit managers across 22 large Australian social service non-profit organisations (SSNPOs), the analysis confirms that IC assists SSNPOs in managing the social-commercial divide, but that managers’ understandings of the IC concept are often different to those contained in the IC literature. IC scholars suggest that IC is synergetic with its components being inter-dependent. The managers perceived that very few inter-relationships existed between IC components. Implications of the theory-practice divide for non-profit strategy are discussed. Research limitations and future research direction are presented in the paper.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Published version deposited with blanket permission of publisher.
Depositing User: Dr Eric Kong
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 01 Jan 2011 04:57
Last Modified: 02 Jul 2013 23:27
Uncontrolled Keywords: intellectual capital; social service non-profit organisations; SSNPOs; non-profit strategy
Fields of Research (FOR2008): 17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Socio-Economic Objective (SEO2008): E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Identification Number or DOI: doi: 10.5172/jmo.2010.16.5.656
URI: http://eprints.usq.edu.au/id/eprint/5987

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