Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective

Kong, Eric (2009) Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective. In: COINFO 2009: Managing Virtual Organisations and Information in the Era of Globalisation, 21-23 Nov 2009, Beijing, China.

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Abstract

Relational capital represents the information and knowledge embedded in relationships external to an organisation. It is about the information flow and sharing between the organisation and its external stakeholders. The primary goal of this paper is to report preliminary findings collected from 15 Australian non-profit senior executives through qualitative in-depth interviews. The findings revealed that the understanding of relational capital among the participants, in particular their perceptions of information flow and sharing, was substantially different to that in the literature as put forth by scholars in the field. This paper argues that non-profit organisations must develop a better understanding of the relational capital concept or may run a risk of under developing their relational capital. Accordingly, the key contribution of the paper revolves around the participants’ relational capital perceptions and the attempts to drive a pivotal attitudinal shift towards a more realistic balance approach of the development of relational capital which, if approached properly, can enable non-profit organisations to attain strategic advantage in the long term.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to published version due to publisher copyright policy.
Depositing User: Dr Eric Kong
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 03 Jul 2010 08:00
Last Modified: 02 Jul 2013 23:25
Uncontrolled Keywords: information flow; information sharing; relational capital; non-profit organisations
Fields of Research (FOR2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
Socio-Economic Objective (SEO2008): B Economic Development > 90 Commercial Services and Tourism > 9001 Financial Services > 900199 Financial Services not elsewhere classified
Identification Number or DOI: doi: 10.1109/COINFO.2009.67
URI: http://eprints.usq.edu.au/id/eprint/5807

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