Closing the loop: a case study of a post-evaluation strategy

Abstract

This paper establishes the broad context of evaluation about learning and teaching in universities. It refers particularly to student feedback, indicating that current practice is less than satisfactory because universities complain of low response rates and students complain that they are not informed of results or any actions taken to improve courses and programs as a consequence of their feedback. The paper addresses the importance of valuing students’ views by communicating back to them and ensuring quality transformation of student feedback by ‘closing the loop’. It describes the Course and Program Review (CPR) model, designed by the University of Southern Queensland (USQ) and the new post-evaluation strategy.