Ryan, Barbara and Matheson, Amalia (2009) Just what is the significance of communication in emergency management? An attempt to find empirical evidence by content analysis of reviews and debriefs of Australian emergency incidents and exercises. In: 2009 Emergency Media and Public Affairs Conference: Engaging in Emergencies, 24-26 May 2009, Melbourne, Australia.
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Official URL: http://www.emergencymedia.org.au
[Introduction]: Operational success in responding to an emergency might easily be measured in terms the number of lives and properties saved. Media images of fire fighters or State Emergency Services rescue boats in action during flood are evidence to the community, emergency managers and politicians that emergency agency resources are hard at work. Unfortunately, the effect of communication around the same emergency is hard to measure and such measurement not resourced. This may result in communication teams being starved of resources that can not easily be justified by emergency managers in terms of outcomes. Despite this, debriefing sessions often seem to be dominated by issues surrounding communication with the media and community. This study was commissioned by the Emergency Media and Public Affairs Research and Development committee and investigates suspicions of practitioners that, while communication teams are small, communication is a large component of emergency management that can easily turn into an issue (Rekers, Delaney & Wilson 2008). It attempts to quantify the significance of communication to emergency management. It will undertake a content analysis of a sample of documents that have been produced in Australia as a result of emergency incident and emergency exercise debriefing sessions and reviews from 2003 to 2008 and will measure the number of recommendations specific to or relating to communications against the total number of recommendations. The term ‘communications’ in this paper includes agency-community communication, community-agency communication, intra- and inter-agency communication and deals with messaging, channels and technology.
|Item Type:||Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)|
|Additional Information:||No evidence of copyright restrictions.|
|Uncontrolled Keywords:||communication, emergency management, disaster, community|
|Fields of Research (FOR2008):||15 Commerce, Management, Tourism and Services > 1599 Other Commerce, Management, Tourism and Services > 159999 Commerce, Management, Tourism and Services not elsewhere classified|
|Subjects:||350000 Commerce, Management, Tourism and Services > 350200 Business and Management > 350206 Advertising and Public Relations|
|Socio-Economic Objective (SEO2008):||UNSPECIFIED|
|Deposited On:||29 May 2009 12:25|
|Last Modified:||26 Sep 2011 12:00|
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